Sr. Manager of Creative Operations

Shopbop.com is looking for a Creative Operations Manager to lead the development and execution of operational processes within the creative function, including photography and styling, image selection and retouching, and editorial and merchandising for our online retail store. Successful candidates will be equipped with the ability to act strategically, manage the execution of short- and long-term goals, apply financial acumen, and build relationships. This position will play a key role in building cross-functional teams and work groups, working hand-in-hand with the Creative, Marketing, Buying, and User Experience teams.  Job Responsibilities: Build operational strategy and fiscal objectives for Creative Operations teams. Develop and evolve efficient, secure, and customer-focused processes within the Creative Operations teams. Establish and control departmental budgets. Demonstrate firm grasp of shopbop.com branding, product positioning, and fashion customer. Identify and prioritize areas for testing customer-focused business opportunities. Gather data, develop insights, and formulate improvement recommendations and/or corrective actions for user experience. Partner with Buying and Planning teams to manage effective representation of product and marketing initiatives. Administer and monitor online store operations to achieve a consistent and customer-friendly brand experience. Understand branding initiatives as they relate to online catalog focus and multi-channel marketing and promotions. Foster energizing, productive, and flexible work environment. Manage model selection process and agency relationships. Manage use of freelance pool for operational processes to lend support during peak periodsBachelor’s Degree in Design, Business, or Consumer Science preferred. Retail or merchandising experience required. Previous experience leading studio operations. Excellent organizational, strategic planning, problem solving, and analytic skills. Demonstrated ability to make sound decisions and manage competing priorities in a fast-paced environment. Exceptional written and verbal communication skills.