Sr Rep-Retail Sales

Sales/Retail/Business Development           7 years 5 years     2 years   6 years     2 years   1 year   About Us A career with Verizon Wireless is not like a career anywhere else. Our dynamic, innovative, high-growth environment, combined with a genuine desire to make success achievable at work and in life, translates into award-winning training and benefits, a strong commitment to diversity, and exceptional opportunities for professional growth for every member of the Verizon Wireless team. A respected industry leader, Verizon Wireless is home to the most reliable network, quality products and services, and customer service that is second to none. As we work to stay at the leading edge technologically, we remain committed to offering customers across the U.S. the most reliable service on the nation's best wireless voice and data network, and offering employees unlimited opportunities to excel. Job Description Sr Rep-Retail Sales p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Act as first level of contact for customer escalation issues. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications High School Diploma required.Some College preferred.1-3 years experience in a retail sales environment.Flexible schedule availability (including evenings and weekends) required.The ability to analyze customer needs, present solutions and add value through delivery of products and services.Strong interpersonal, verbal, and communication skills.The ability to work well in a fast-paced, demanding environment that requires a high degree of multi-tasking with minimal supervision.A focus and understanding of superior customer service.Proficiency in using multiple computer-based systems.Strong problem-solving and negotiation skills. We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. We are an equal opportunity employer. m/f/d/v Career Video http://www.view-career-video.com/videos/vzw/ Careers Site http://www.verizonwireless.com/b2c/aboutUs/careers/index.jsp Privacy Statement