Store Coach/Store Manager - Timonium, MD - Sears Outlet Stores

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.The Store Coach is responsible for the overall (P&L) financial performance of the store. This includes merchandise sales, credit and other miscellaneous revenues, expense management, and achievement of planned cost recovery goals. The Store Manager is also accountable for customer satisfaction, associate morale and the reverse flow of Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores through the receipt of merchandise from the Outlet Redistribution Center and Vendor Direct Merchandise Receipts.The Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The StoreManager ensures that Outlet Store presentation standards are maintained at the highest possible level.The Store Manager is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity.QualificationsProactively leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale.Selects, coaches, and develops strong and effective supervisor/lead associates. Develops a diverse, high performance team. Takes action as needed to ensure that all associates fully contribute to the store efforts.Actively manages the customer experience within the stores.Adheres to operational and selling processes (e.g., Shipping, Receiving, Pricing, Acct. 112, Deluxing,, and Testing) and ensures performance standards are met.Manages all HR transactional processes including staffing and training; and assists in action plans to improve performance.Ensures consistency of operational processes within the store.Fully optimizes protection agreements, credit, and other miscellaneous income opportunities within the store.Monitors and reacts to profitable revenue opportunities and aggressively supports vendor liquidation opportunities to improve gross margin and cost recovery.Positively represents the Outlet Store Organization to all Sears partners within the local market.Understands and communicates to District, Region and Home Office Staff, ideas or activities that would lead to cost recovery improvements.Ensures that the store operates in full compliance with applicable laws, regulations, and company policies.Provides a safe working environment for both associates and customers.BenefitsAs a Sears professional, your career path options will be determined by your performance as well as your desire to advance further within Sears organization. And you'll get some of the best benefits in the industry:? Medical, Dental and Legal Plans ? 401(k) Savings Plan ? Associate Stock Purchase Plan ? Pension Plan ? Flexible Spending Accounts ? Associate Discounts ? Educational Assistance / Tuition Reimbursement ? Group Universal Life Insurance ? Long-Term Disability Insurance ? Long-Term Care Insurance ? Business Travel Accident Insurance ? Short-Term Disability ? Vacation/Personal and National Holidays ? WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown.Sears is an Equal Opportunity/Affirmative Action Employer. Company: Sears Holdings