Technical Account Management Supervisor

Manager (Manager/Supervisor of Staff) Reference Code   029915 Company   Amazon URL   www.amazon.com Amazon.com hires people from all types of backgrounds, into positions based all over the world. We recruit the best and brightest. Why Join Amazon.com? At Amazon, we believe that every day is still Day One. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be a part of something great. Your day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and excitement behind Amazon. Technical Account Management Supervisor An Amazon Seller Support Supervisor holds a management position responsible for ensuring standards for productivity and quality assurance are met.  Seller Support Supervisors set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. BA/BS degree or higher strongly preferred.  2-4 years managerial/supervisory experience in a customer service environment is required.  The Seller Support Supervisor effectively manages escalations of complex problems from SS Associates and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively including appropriate delegation.  Manages special projects that relate to SS; communicates project status and results to SS management. A successful Seller Support Supervisor will have Customer Service Associate skills sets, in addition to the following: Management Skills Demonstrated ability to develop, direct, and manage a group of people. Excellent ability to solve seller issues. Skill in developing and implementing new strategies and procedures. Ability to organize, prioritize and schedule work assignments. Ability to make administrative and procedural decisions. Versed in employee development and performance management skills. Ability to develop, plan, and implement short- and long-range goals. Proven ability to manage reporting and analysis. Demonstrated passion for delivering a positive Customer experience. Ability to effectively and efficiently complete difficult goals or assignments. Ability to perform ambiguous tasks without guidance and support. Ability to foster a cooperative environment and to work in a collegial fashion with peers in other organizational units. Can adapt well to changing circumstances, direction, and strategy. Is able to suggest actions without having all the information Communication Skills Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community. Demonstrated people skills. Demonstrated team building skills: within own team/across other teams. Ability to provide effective advice and counsel on strategic communications issues and exercise effective judgment. Ability to provide objective performance feedback. Demonstrated ability to apply knowledge to specific communications to both internal and external audiences. Ability to maintain composure in critical situations and communicate clearly with both internal and external customers. Ability to review policy process via computer-based database as necessary to provide written and/or oral answers or solutions to customers. Excellent documentation skills.