Technical Operations Support Technician

MBE Inc. a UPS company is the world's largest franchisor of retail shipping, postal and business service centers. The UPS Store and Mail Boxes Etc. together comprise more than 5,800 independently owned locations around the world. MBE is a values-based organization with a unique, family-like culture. We offer a comprehensive benefits package that includes health, dental, 401(k), discounted stock purchase plans and more.

 

Our corporate headquarters has an exciting opportunity for a Technical Support Specialist to join our dynamic team.

 

The Technical Support Specialist is responsible for providing software/hardware support to Franchisees and Area Franchisees via telephone, fax, and email.  This is the first escalation contact for Technical Support Representatives (UPSTS) on technical issues.

 

ESSENTIAL DUTIES AND RESPONSIBILITITES include the following (other duties may be assigned):

 Provide operational and technical support to the network as it relates to all MBE systems. Interact with the various MBE disciplines (Legal, Accounting, Corporate Accounts, Learning, and Operations, etc.) to assist in the resolution of center issues. Utilize the resources at MBE’s Global Home Office in providing personalized and convenient business solutions to operational questions from the network through regular communication via telephone, e-mail and other communication mediums. Undertake special projects as assigned by the Technology Department and other departments as needed. Develop, monitor, make changes / improvements to and maintain the operational tools in use by the network. Test software and hardware as required. Troubleshoot, evaluate and provide solutions for: Software/hardware issues via telephone, fax, Internet (Web) and e-mail. Solutions may consist of remotely configuring, installing and replacing software/hardware. ICN/LAN for centers: WAN/VPN over broadband, dial up and VSAT connections: Netscreen and Cisco VPN routers.Maintain thorough knowledge of existing software programs, all updates or patches and new programs incorporated into the product line. Maintain accurate logs of all interaction and status of pending issues in support database and be able to provide written or oral reports as requested. Travel may be required from time to time as needed by the learning, operations, or technology department.

QUALIFICATION REQUIREMENTS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience Required:

 

·  A+ Certification, Degree in MIS/Computer Science or equivalent experience.

 

Language Skills:

 

·  Proficiency in the English language.

 

 

Other Skills and Abilities:

 

·  Excellent written and oral communication skills.

·  Strong Computer skills, experience with Windows XP operating system.

·  Ability to establish rapport in a multilevel environment.

·  Be able to multi task.

 

How to Apply:

Interested candidates must apply online at: https://ups.managehr.com/screening/professional/jobdetail.aspx?jobreqid=9046

 Resumes must be received through our online application to be considered.

 

MBE is an equal opportunity employer m/f/d/v.