Technical Product Support Specialist (Fluid Power) - Waterloo, IA

About Grainger At Grainger, the leading North American industrial distributor of products used by businesses to maintain, repair, and operate their facilities, you too can make an impact upon the future of our organization. Grainger employees experience a unique working environment and the stability of an established industry leader combined with interesting opportunities to learn, grow, and make a difference for our customers. At Grainger, we take pride in offering a benefits package that is among the best around. Just as our business strives to meet the changing needs of our customers, our benefits are designed to meet the diverse needs of our employees. Job ID: 13278Position Description:Grainger is currently seeking a Technical Product Support Specialist – Fluid Power for their Waterloo, IA facility. We are seeking experienced Fluid Power technical experts to join our Technical Product Support Center team. The successful candidate will be experienced in the application, maintenance, troubleshooting & repair of pneumatic & hydraulic equipment. You will also have the ability to utilize your extensive hands-on technical knowledge to handle calls from our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as suppliers, contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.Major Responsibilities:*Provide world-class technical product support in product application, selection and troubleshooting via the phone.*Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.*Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.*Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.*Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.Position Requirements:Requirements: *Must have 4+ years hands-on field experience while working in an unsupervised position in the installation, service and troubleshooting of pneumatic & hydraulic equipment, with significant direct customer interface.*Must be knowledgeable in application, maintenance, troubleshooting and repair of pneumatic and hydraulic equipment. *Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.*Excellent organizational and communication skills.*Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.* Occasional evenings, Saturdays, or overnight travel may be necessary for product training.Position Attributes:Qualified candidates, please apply online today to be considered and visit www.grainger.com for more information on our company.Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $5 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.. Company: Grainger Job Title: Technical Product Support Specialist (Fluid Power) - Waterloo, IA Position Type: Full Time, Employee Contact Company: Grainger Ref Code: PCK353-42442