Trainer - Customer Call Center

ABOUT OUR COMPANY:

 

PetEdge is a rapidly growing 50+ year-old multi-channel direct marketer serving the pet supplies industry.  We are using our product development, direct marketing and distribution expertise together with a global factory direct sourcing strategy that is changing the pet industry.  By designing our own products and working directly as the manufacturer, we are able to sell direct to pet care professionals and independent retailers using a contact strategy that utilizes database marketing, catalogs, websites, and direct sales.

We offer our customers thousands of stylish, trend setting products at unbeatable prices with eye-catching retail packaging. Our products feature proprietary designs and highly recognized proprietary PetEdge brands. In fact, in a Pet Age magazine poll, independent pet retailers chose our dog apparel as the #1 pet fashion, and our Zanies® brand dog toys were chosen as the #2 brand of pet toys. In cat furniture and cat toy categories, we were rated #1.  PetEdge branded products have top-of-mind visibility with independent retailers because they enable our retail customers to compete with the national chains by offering PetEdge branded products at competitive prices and great margins.  Please visit our website at www.petedge.com EOE

 

POSITION OVERVIEW:

 

Working with the training manager trainer will assess training needs in relationship to business objectives to help develop and deliver innovative, effective, timely and quality training programs.  Provide sales and customer service classroom training to new and existing associates.  Audit new associates out of training through monitoring and review of work to ensure their success.  Audit key performance reports and based on the results create refresher training to enhance current associates existing knowledge, skills and abilities.  Deliver and report all retrains of associates.  Trainer will work closely with the training manager to write policies, procedures and training modules.  Assemble materials needed for training manuals, presentations, testing and evaluation procedures.  Interact with other departments to gather information regarding training programs.

 

 

REQUIREMENTS:Associates or Bachelors Degree Preferred2+ Years of Training ExperienceStrong analytical skillsMust be able to interact effectively with all levels and departmentsAbility to inspire and motivate othersIndependent contributor as well as team playerIntermediate or Advanced skills in MS Word and ExcelFamiliarity with Power Point and/or Ecometry a plusStrong organizational skills and ability to multi-taskExceptional verbal and written communication skillsDesire to develop and grow within the organization

If you are interested in being part of a team environment and working in an exciting and fast-paced growth company, please email a cover letter noting salary requirements and a resume attachment in MS Word format to humanresources@petedge.com

 

We offer a competitive compensation and benefits package including generous employee discount and business casual work environment along with a talented team of associates.

 

PetEdge

100 Cummings Center, 307B

Beverly, MA 01915

 

Not Seeking Agency Assistance