Training Specialist - Charlotte, NC

To deliver and implement training programs and materials that support SOP’s (standard operating procedures), major company goals and objectives in the NAD fulfillment centers and/or Staples Delivery Operations. Works with associates, managers, and internal departments at all levels to ensure successful implementation of Staples logistics training initiatives. Responsibilities: Oversees daily implementation of skill and procedural based training programs within the Fulfillment Centers and/or Staples Delivery Operations.  Conducts the train-the-trainer programs to ensure all trainers are properly delivering the programs.  Masters complex subject matter to support all departments within the Fulfillment Center and/or Staples Delivery Operations.  Maintains proficiency in the systems and procedures underlying the training programs.  Works directly with diverse operational units to gain specific, current knowledge of the business unit in order to serve as a credible training resource  Makes real-time decisions with managers/supervisors, and other Staples associates to adapt actual training delivery and implementation to varied situations as needed.  Recommends changes and adaptations to training materials/programs based on actual experience gained when implementing.  Communicates with key operational stakeholders to deliver effective training. May serve as a Project Leader in the implementation of specified training programs.  Works and partners with Supervisory staff to ensure reinforcement of key learning’s supporting the SOP’s.  Administers tools to measure effectiveness of training programs and required associate skill compliance. Makes recommendations based on these measurements.  Provide liaison to LP (Loss Prevention) on audit results and subsequent training.Qualifications:Minimum two (2) years training experience preferred. Must be bilingual English/Spanish.Excellent platform skills required.Knowledge and experience with the Staples North American Delivery functions preferred.Works well with people of all levels within the organization.Bachelor’s degree preferred.Excellent written and verbal communication skills in English and Spanish required.Knowledge of Microsoft Office software required.Excellent organizational and time management skills.