VP, Customer & Business Analytics

Location US-IL-Hoffman Estates Status Full Time Job Category Business/Strategic Management Career Level Executive (SVP, VP, Department Head, etc) VP, Customer & Business Analytics Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.As a vital member and leader of the Customer Strategy & Insights team, the Vice President of Customer & Business Analytics will develop, implement and manage analytically-driven set of planning/decision processes for SHC. You will lead the SHC Analytics Center of Excellence tasked with infusing leading edge analytic tools and techniques to improve daily decision making in Retail for both in-store and online behaviors. The SHC Center of Analytics is a focused central group working on cross-enterprise priorities, made up of experienced Analytics leadership talent dedicated to specific functions/businesses. You will guide fact-based analytic improvements to key decision processes supplemented by outsourced skills and capacity. You will partner with cross-functional business teams and be the champion of change in ensuring that SHC embraces state-of-the-art analytic solutions. Your team will be fully accountable on the outcome of analytics improvements implemented and committed to enable significant impact on the Retail financial performance of SHC.QualificationsJOB RESPONSIBILITIES " Lead cross-functional teams using advanced quantitative methods to solve complex business problems, manage customer relationships more effectively, and be the catalyst of change for the organization" Identify opportunities to create value growth, productivity/efficiency through application of more advanced/ granular analytics particularly around customer value/customer behavior issues" Leverage state-of-the-art data mining tools and modeling techniques to drive improved decisioning" Drive multi-channel analytics for Retail, online and integrated online/offline contexts" Develop a high performance analytic team by selecting, training, coaching and developing effective leaders, staff and vendor relationships. " Collaborate with other analytics teams (Merchandising Analytics, Finance, Relationship Marketing, etc)" Understand operational challenges, scope current state and baseline key performance metrics" Reengineer existing processes as necessary to incorporate new and improved analytic frameworks" Set up on-going reporting and tracking dashboards to continuously monitor impact" Ensure EBITDA goals assigned to key Analytics Initiative(s) is realized" Keep abreast of analytics best practices from a wide range of industries" Create toolkit enabling adoption of processes across SHC" Identify information/information sources to improve ability to manage customer relationshipsSears is an Equal Opportunity/Affirmative Action Employer.