WIRELESS HANDSET CUSTOMER SUPPORT

About our company
arvato digital services llc offers integrated service packages in the Video, Audio, Games and IT/Technology sectors. The service chain covers post-production, replication, fulfillment, distribution/supply chain management, financial services and electronic content distribution. Innovative end-to-end IT systems support the entire process chain.

Are you someone who others look for assistance with their technology issues? Someone who enjoys helping their friends resolve their wireless and handset problems? An individual with a talent for figuring out all the new "toys" and helping their friends and family get started using them.

If so, arvato digital services TSS wants to meet with you!!
We are looking to fill CUSTOMER SUPPORT roles for the Walnut Creek, CA Location

AT&T Device Support Center
1820 N. Broadway Ave.
Walnut Creek, CA 94596


Your tasks
You will conduct initial information-gathering, performs hands-on basic and detailed troubleshooting, programs, tests, and performs minor repairs for wireless communications devices. Issues, and if necessary, exchanges handset and processes all warranty claims. Instruct and educate customers on proper use of cellular phones features operation of their device. Utilizes various client systems to validate, correct and record the required service. Enters and tracks customer data using Client tracking systems.

Our requirements
Outstanding customer relationship skills
Technical aptitude with retail electronics experience preferred.
Ability to use positive interpersonal skills to handle customer problems.
Must possess excellent oral and written communication skills and strong attention to detail.
Knowledge of computers using Windows, cellular manufacturer certification preferred.
Ability to work retail hours required.
High school diploma or equivalent required



Offers will be made based upon a successful completion of a drug screen and background check

Arvato offers excellent benefits including medical, dental, life insurance, paid vacation and holidays, excellent 401K and much more!

We are an equal opportunity employer committed to work force diversity.


For more information, please visit our web site at: http://www.arvatoservices.com
Please click here to apply online.