Security Area Operations Manager - Oregon

Primary Accountabilities or Purpose:

Build, improve and maintain relationship with client and employees, develop staff, and coordinate needed support services to effectively manage account and meet or exceed financial and operational goals of the assigned account(s). Individual’s performance will be evaluated based on, but not limited to, achieving financial goals, developing staff and on providing quality customer service.


Essential Functions:

Supervise day-to-day operations of the account to include:


Staff Management

• Communicate staffing needs to local Service Delivery Unit (SDU); assist recruiters in identifying, interviewing and hiring quality candidates.

• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).

• Assure that employee grievances are heard and resolved (with help from appropriate Support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).

• Provides the basis of a great place to work by treating staff with respect.


Enforcement of Contract Standards

• Meet all contractual scheduled hours with a minimum of unbilled overtime.

• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel.

• Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.

• Perform account audits and off-hour visits, completing required documentation.

• Develop / maintain operational procedures so that valid site-specific post orders are always available for reference by the security staff.

• Manage uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.

• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

• Responsible for assigned portfolio of account(s) and security personnel seven days a week.


Financial Management

• At the direction of the Branch Manager or Regional Manager, manage portfolio of accounts, provide profit and loss oversight.

• Prepare and manage account gross profit, overtime, and payroll accuracy. These will be greatly impacted by high employee retention / low turnover.

• Assist with rate increases, billing management and accounts receivable.


Qualifications:
• This position requires two years of post-high school education.

• A minimum of two years of appropriate experience in multi-site management of a customer service-oriented operation.

• Exposure to labor-intensive industry preferred.

• Computer literate (Microsoft Word, Excel, e-mail, internet skills).

• Financial / mathematical aptitude


 

LOCAL CANDIDATES ONLY TO APPLY

 

 

http://www.americanpremiersecurity.com/