Call Center Supervisor, Boston

92109 An educational organization is looking for a new Supervisor to lead their Call Center Team. This is a temp to perm opportunity and an immediate need. Depending on experience, this position will pay up to $45K. Responsibilities: Supervise representatives and be responsible for training, quality, and motivational and incentive programs. Monitor call quality, coach, and develop call center representatives. Monitor staff productivity levels; attain call statistics and monthly Call Center goals. Ensure proper staffing for department on a daily basis. Enforce the proper use of standard operating policies, procedures, and protocols by department staff. Compile reports and other information to be distributed to upper management for analysis. Maintain professionalism, courtesy, and confidentiality at all times. Maintain excellent communication link between the Call Center and other internal departments. Respond to escalated telephone and patient inquiries. Mentor staff to work as a team to achieve Call Center and organizational goals Appraise performance, reward, and discipline employees, when necessary. Research and resolve client complaints.Qualifications: Minimum of 2 years of college completed. 5 years of call center experience including 2 years of proven supervisory / training responsibility. Excellent verbal and written skills. Medical experience a plus. In addition to the above position, we also place professionals into the following positions: Accounting Clerk, Accounts Payable, Accounts Receivable, Billing, Credit / Collections, Bookkeeper, Payroll, Staff Accountant, Senior Accountant, Accounting Manager, Assistant Controller, Controller, Finance Manager, CPA, 10K and 10Q projects, CFO, Auditor, Cost Accountant, Property Accountant, Financial Analyst, Budget Analyst, Business Systems Analyst, Tax, Treasury, 401 (k) Administration, Fund Accountant / Administration, Financial Reporting, SEC Filing / Reporting, Sarbanes-Oxley. Our clients are currently looking for professionals with the following skills: Excel, Access, Oracle, Peoplesoft, Great Plains, JD Edwards, ADP, Ceridian, Deltek, Hyperion, Lawson Financials, MAS 90, S AP, Meditech, Peachtree, QuickBooks, Platinum, Skyline, Timberline, MRI, Softrax, Solomon, Yardi, Navision. If you are already working with a Winter Wyman recruiter, please contact them directly; otherwise, please send your resume and contact information to wwfc@winterwyman.com or call 888-986-6800 to speak with a recruiter today.