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Contact Center Agent
| Details |
Country: USA
Location: Texas-South/Corpus Christi US-TX-South/Corpus Christi
Total applied: 2
Salary/Wage:USD 11.00 /hour
Job Category:IT/Software Development
Relevant Work Experience:2+ to 5 Years
Education Level:High School or equivalent
Location:US-TX-South/Corpus Christi
Status:Full Time, Employee
Career Level:Experienced (Non-Manager)
Shift:Third Shift (Night), Second Shift (Afternoon), First Shift (Day)
Relevant Work Experience:2+ to 5 Years
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Contact Center Agent
Unique
THE TOTAL HUMAN RESOURCE COMPANY
Contact Center Support Agent- Corpus Christi, TX
About Unique Employment
Unique Employment Services is the most tenured staffing firm within the Greater Corpus Christi area and has been providing employees for area businesses since 1975.
Unique Employment Services specializes in recruiting and staffing for Temporary/Contract Placement, Temporary-to-Permanent Placement, and Long-Term or Career Placement.
Our staffing opportunities are available in virtually all occupations within the Professional or Administrative, and Industrial sectors. To learn more about Unique, visit our website at www.uniqueemployment.com
Job Summary:
The Contact Center Agent will:
- Respond to user inquiries pertaining to operationg systems, networks and applications, including: e-mail, voicemail, internet/intranet access, cell phones, P.O.S. Systems, workstations, fax machines, wireless headsets, modems, credit/debit systems, AS/400 connections & applications, JD Edwards connections and applications and other technologies installed in restaurants or administrative offices.
- Analyzes user inquiries and determines type of issue. Initiates appropriate response and troubleshoots problems, as required.
- Maintains and updates Contact Center knowledge base.
- Logs, documents, and maintains records on end user problems and resolutions.
Qualified Candidates will be required to have:
-Two years experience in Information Services or equivalent training/education.
-One year customer service experience, preferably in a call center environment.
- Experience with Windows XP operating system preferred.
- Excellent technological aptitude and familiarity of company networks, operating systems and software applications.
Education
- High School Diploma or equivalent.
- Bachelor’s Degree in Computer Science or Business Administration or related field preferred.
Please email resume for immediate consideration to lindsayt@uniqueemployment.com
Unique Employment is an Equal Opportunity Employer
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