Customer Service Rep - Wilkes Barre, PA

Labor Ready, a TrueBlue company, has an opening for a Customer Service Representative in Wilkes Barre, PA.   As a permanent employee with Labor Ready, the Customer Service Representative supports branch operations and responds to the needs of customers and temporary workers. In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with territory sales and customer service.� This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles! With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 10:00am-6:00pm, and some weekends. Schedule will change to 12:00pm-8:00pm in the Spring. Responsibilities Include: Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits. Make collection calls to customers. Call customers to generate repeat sales and/or set sales appointments. Assist in worker payout and process payroll from completed work tickets. Successful CSR Skills and Characteristics: Customer Service attitude with the ability to work unsupervised Must have valid driver's license and a car that can be used for work One year of college or technical training preferred Retail or door-to-door sales and/or telemarketing experience a plus Strong computer skills, ability to learn and work with new programs Excellent communication skills, both written and verbal Bilingual language skills a plus Labor Ready provides an excellent benefits package, which includes: Company-matching 401(k), Employee Stock Purchase Program, Tuition Reimbursement, College Savings Fund, and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.   We are proud of our diverse environment, EOE, M/F/D/V.   NOTICE REGARDING BACKGROUND CHECKS Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test.   If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a copy of your background report and a written summary of your rights under the Fair Credit Reporting Act.