Customer Support Supervisor

Full Time, Temporary/Contract/Project Job Category: Administrative/Clerical Customer Support Supervisor  Job Description: If you are a hard working professional who is interested in a career, Aerotek is the type of environment that can provide you with the career and rewards you are seeking. We have a very competitive environment where our employees care about, challenge and develop each other as professionals. The end result?! You become the great professional you achieve to be, have the potential to earn a great income, and actually enjoy yourself while you do it!Aerotek currently has an immediate need for a Customer Support Supervisor in our South San Francisco, CA office. The Customer Support Supervisor role will be responsible for all Customer Related Services in their primary and secondary field offices. Partnership and communication processes and compliance of operations with the Director of Business Operations and Senior Customer Support Supervisor. Essential Job Duties and Responsibilities - Manage, develop and train the Customer Support Associates and Administrative Assistants - Compliance, reviewing, and training on office operational processes - Manage and compliance on office Field Support Scorecard processes - Ensure outstanding Customer Service is given to all customers (internal and external) - Manage health and safety program (Drug and backgrounds compliance) - Manage Worker’s Compensation process (Lag time and Paperwork) - Manage internal recruiting process - Process and conduct all internal new hire paperwork, agreements/offer letters and PeopleSoft/Employee Status Form - Manage benefits program internal and external - Manage internal payroll including resolution of spread and commission issues - Compliance of new and re hire Pre Employment Paperwork program (folders to corporate processed weekly) - Interviewing, hiring and training Administrative team - Manage office spending including: supply procurement, marketing, out of office activities and Purchasing Card account - Track individual, divisional, office and regional performance - Compliance of office operations: 8850 forms (tax credit process), advertising spending - Management of compliance reports: Job error, tax error, national accounts, PeopleSoft reports (new starts report, without hours for two weeks, finish report, etc.) - Management of starts being complete within 24 hours, finishes completed weekly - Communicate weekly with Senior Customer Support Supervisor: administrative team, operations, reports, compliance of operations, relationships - Oversee all operations and administrative team in local office and shadow offices - Maintain relationship with office leadership and assist with miscellaneous duties for the Direct of Business Operations and Senior Customer Support Supervisor. Criteria for Promotion to the CSS Position - A minimum of 2 years Field Support Group experience or related Management field - BA/BS degree in Human Resources, Business, Accounting preferred, or equivalent experience - 3+years experience in a customer service related capacity - Score an “Exceeds Expectations� on annual review - Directly supervise at least 4 full time field support personnel - Contractor/Field Support Group ratio in excess of 100Compensation: $20.00-21.00/hour + bonuses and benefits Hours: 8 - 5pmRequired Skills: ADMINISTRATIVE/CUSTOMER SERVICE, ADMINISTRATION/COMPUTERPeople. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers. Contact Information Contact: Julianne M LaBarbera Email: Apply by Email Address: 2275 Rio Bonito Way, Suite 160San Diego,CA 92108 Horsham,PA 19044 Phone: (619) 278-3035 Fax: (619) 278-3090