IT Hekp Desk-Events Coordinator-up to $23.00ph-First Shift-Mon.-Fri

IT Hekp Desk-Events Coordinator-(3-6 Months contract)-up to $23.00ph

 

Our client has an urgent need for an Event Coordinator to work out of their Westborough, MA facility.  This is a temporary position (3 to 6 months in length) working the day shift Monday - Friday.

The successful candidate must be capable of performing the following tasks:

PRINCIPAL DUTIES AND RESPONSIBILITIES

1) Coordinate Daily Operations of the IT Global Service Desk
2) Manage and coordinate all critical & urgent issues for all IT related issues and identify/engage all appropriate groups (including suppliers/vendors) to manage the issue
3) Manage End-of-Quarter (EOQ) Processes
4) Implement new critical escalation policies across the IT Global Service Desk
5) Work closely with all Service Desk personnel with regard to Service Desk procedures
6) Implement policies and procedures for all IT Global Service Desk disciplines
7) Provide management reports on key metrics
8) Utilize approved centralized tools, processes, knowledgebase and procedures




SKILLS

"  Ability to lead, motivate and direct a workgroup.
"  Flexible.
"  Analytical ability.
"  Ability to prioritize projects and deliverables.
"  Communication skills.
"  Knowledge with appropriate networks, products and protocols.
"  Customer focused.

  Education Required: Associate (Technical)
  Experience Required: 0-2 Years
  Physical Requirements: No