Account Representative / Account Manager - Telecommunications

Account Representative/Account Manager

 

Account Representatives/Managers (Total Solutions Managers) at Broadview Networks are the first point of contact for all newly acquired accounts.

 

Responsibilities include:

 

·  Proactively contacting their customer base and scheduling appointments to see their customers in person .

·  Increasing sales revenue while reducing client turnover.

·  Up selling Broadview Networks multiple products to existing accounts.

·  Handling client service issues through clear communication with the customer service department.

·  Renewing current customer contracts that are set to expire.

·  Presenting value added and efficient solutions to customer issues.

·  Assisting the collections department when necessary.

 

 

Prior job experience includes:

 

·  1-2 years of experience working in a telecommunications environment a must!

·  Ability to come up to speed quickly on of all aspects of Broadview Networks products, policies and procedures.

·  Must be able to multi-task and effectively manage all assigned issues.

·  Individuals must have a sincere interest in assisting customers.  They must display a “customer first” attitude at all times and must be able to utilize the appropriate resources to assist them in resolving any and all customer issues.

·  Knowledge of Excel spreadsheets and Access databases are required.

·  Must have excellent communication skills, both oral and written and exhibit good judgment.

 

Compensation includes base plus commission.

 

Broadview Networks, the Total Solutions company, delivers a broad array of integrated communications solutions, including voice, data, Internet and IP based solutions, as well as premium quality hardware to businesses throughout the Northeast. We deliver service on our own leading-edge integrated network with around-the-clock surveillance, troubleshooting and maintenance at our Network Operations Center. We serve our customers with one-call customer service efficiently handled by caring associates using our proprietary OPENnet™ software.

 

Broadview Networks is an Equal Opportunity Employer M/F/H/V