Account Representative - Blair LLC - Erie, PA

Blair LLC is excited to announce that Express will be launching an e-commerce web site, ExpressFashion.com, and is looking for call center associates to work exclusively on the Express brand. Express is the preferred young, sexy, and sophisticated designer brand for work and casual wear among fashion-forward young women and men. We have more than 20,000 associates, operate more than 620 retail stores in the United States and generate $1.8 billion in sales annually. As a privately-held, freestanding business with offices in Columbus, Ohio and New York City, Express is one of the ten largest specialty retail brands in the country. Visit ExpressFashion.com today.

Essential Duties

•Promotes Express’ products and services by offering products to the customer and assists the customer in product and size selection.
•Places and maintains web-based orders.
•Responsible for researching and resolving complaints about merchandise quality, billing, shipping, and online policies to ensure customer retention and satisfaction.
•Responds to e-mails, incoming and outgoing calls and communicates directly with customers to answer questions and resolve problems concerning orders, accounts and general information.
•Answers customer inquiries about web pages
•Adjusts customer accounts including application of payments and the issuance of refunds or credits.


QUALIFICATIONS

We're looking for customer-service oriented candidates, but we also need a unique kind of person-someone who is punctual, dependable and organized. Your ability to work with multiple computer applications, while talking to customers, is a necessity. But most important, you must enjoy listening to, analyzing and solving problems. You'll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer. You're the reason that customers who choose us, stay with us.


EDUCATION/EXPERIENCE
•High school diploma or general education degree (GED)
•One to three months related experience and/or training; or equivalent combination of education and experience.
•Call center experience is a plus.


Skills

•Strong communication and reading comprehension skills
•Strong telephone communication skills
•Strong follow-through skills
•Ability to multi-task
•Strong writing skills


An equal opportunity employer, Express, LLC does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. Express, LLC only hires individuals authorized for employment in the United States.

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