Application Administrator

Position Summary:
The purpose of the Application Administrator within the BSS group is to maintain, monitor, and manage a suite of business critical applications (3rd party and in-house developed) within a fast paced support environment. The Administrator is expected to assist in the development and deployment of applications, configure processes and application settings, manage system interactions, and resolve day to day application issues.

Candidates must have excellent interpersonal and communications skills along with strong analytical and troubleshooting skills with experience in UNIX and Linux. Applicants are expected to be independent problem solvers who are self-directed and self-starting.

Job Functions:
Install/upgrade and configure applications within a UNIX/Linux environment
Maintain and troubleshoot application issues including performance concerns
Monitor performance through a suite of tools available including application logs, Perl scripts, audit trails, and proactive monitoring applications
Respond to user escalations and concerns through Remedy tickets and direct calls
On-call support after business hours
Consult with internal and 3rd party development teams to design new products
Coordinate with internal and 3rd party development teams to work through issues and provide end user solutions
Develop interfaces and integrate diverse components through programming, scripting and other methods.
Maintain detailed knowledge of server products in the marketplace, including hardware and software such as operating systems, security features, peripherals, applications, and local area networking technologies
Work with other staff in project teams, including serving in a leading role from time to time
Assist with the creation of test cases
Support internal and external departments with application questions.
Assist with database update and reporting as needed
Assist with budget process including planning and architecture
Participate in conference calls and meeting as needed
Actively participate in department meetings and department training.
Perform miscellaneous duties on an "as needed" basis.
Punctual, regular, and consistent attendance.

Required Skills:
Qualifications:
Multiple years in operating within a service organization
Experience with Unix and Linux
Experience with Windows 2003 Server
Experience with Perl for scripting in UNIX and Windows environments
Experience with Relational Databases; Oracle and SQL Server preferred
Familiarity with modern programming languages
A basic understanding of billing systems is a plus
Strong customer service focus including an emphasis on customer satisfaction
Must demonstrate strong communication skills - both written and oral
Flexibility to adapt and respond to changing needs and requirements
Strong organizational skills including the ability to coordinate, prioritize, and manage multiple activities.
Demonstrated ability to meet or beat assigned targets and deadlines consistently


Education:
Bachelor’s degree in Computer Science, Management Information Systems or equivalent.


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