Assistant Call Center Manager

Job Category: Customer Support/Client Care Company: Teleperformance USA Established in 1978, Teleperformance is the leader and global expert in contact center management, creating more value through a better customer experience. Our core business spans the full spectrum of contact center solutions. Teleperformance has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets and 15 Nearshore and Offshore locations. Assistant Call Center Manager PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS · High level Team Coordinator development including counseling· High level decision making, problem solving and project management· Verifying/Ensuring Team Coordinator goals are being met· Ensuring project is functioning efficiently · Conduct weekly team meetings with supervisors to improve overall performance· Troubleshooting and escalating issues to Project Manager as well as keeping Project Manager informed· Notify Project Manager of all issues that need to be brought to the Account Executive’s/clients attention· Assist in administering incentive plans/rewards system· Complete tasks delegated by the Project Manager· Thrives as a team player in a fast-paced, high-energy, change-oriented environment· Performs other related duties and assignments as required and as assigned by supervisor or manager EDUCATION · College degree is preferred but not required EXPERIENCE · 3 years call center management experience TRAVEL- Less than 10%