BILINGUAL RETENTION REPRESENTATIVE - EL PASO

General Summary The focus of a Retention Rep in an inbound call center environment is to retaincustomers inquiring about canceling wireless service; ensure customersatisfaction by offering alternative solutions and products; resolve customerservice inquiries and concerns regarding our products and services and ensureproper billing and service satisfaction; provide information on productds,services, coverage area, promotions and store locations and hours. Proactivelyturn routine service calls into retention opportunity. Minimum sales goals mustbe achieved. Must be bilingual Enlgish / Spanish Continued employment for this position is contingent upon successful completionof the Alltel training process, which includes the New Hire Training Assessment. Minimum Requirements Excellent verbal communication skills; ability to demonstrate successfulnegotiation skills; good defusing techniques for difficult situations; abilityto work in a fast pace environment, multi-task and make sound decisions; abilityto use proper discretion in evaluating/elevating customer issues; be a teamplayer with a positive attitude and the ability to work a flexible schedule;ability to appropriately engage customer. Ability to meet sales quotas. Education and Experience: High School diploma or equivalent. 0 2 years total experience; 0 1 year customerservice and/or sales experience. College hours or a college degree may besubstituted for some experience as deemed appropriate. Desired Qualifications: Knowledgeable of billing systems, intranet tools and point of sale systems. Alltel is the nation's 5th largest wireless provider and the home of America's largest wireless network. We're more than 15,000 fun, energetic people working together with fresh ideas, diverse perspectives and new ways of thinking to serve each other and our customers. We are proud to be headquartered in Little Rock, Arkansas. In order to serve our more than 12 million customers, we have locations across the nation. If you are interested in a challenging and rewarding career that offers competitive compensation, outstanding benefits, and career paths that encourage your success, then come explore what Alltel has to offer for you! Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Experienced (Non-Manager) Reference Code: 268338 Learn more about Alltel