Business Care Manager -Tualatin(SR)

Job ID: 143943Position Description: *Position can be located in Redmond, Washington OR Tualatin, Oregon*Individual will be providing sales support to corporate accounts throughout the state of Idaho. He/she will partner with Business Sales resources as an extended member of the account team, to define and deliver post-sale Care services to meet the client's expectations in a manner that is cost-effective for AT&T Mobility. Customer advocate for all Care activities for a predetermined portfolio of select Government customers. Interface with client's designated program administrator to provide national service solutions which meet customer needs in all core care competencies: billing and expense management, post-sale customer education on wireless service and equipment, as well as technical troubleshooting and problem solving. Own the timely resolution of the client's care needs including End-User Care, Business Services, NBO and Accounts Receivable. Responsible for developing, coordinating and monitoring the deployment and success of service solutions, and will update the client and the Business Sales Group based on shared expectations. Occasionally participate in pre-sale activity, during the appropriate point in the sales cycle, at the request of the Business Sales resource. Balance face to face customer interaction with work in AT&T facilities. Provide monthly portfolio account review updates to Business Sales resource and Business Care Leadership team.Qualifications:Bachelor's degree in related discipline or equivalent experience required. AT&T and or telecom/wireless experience preferred. Corporate Customer Care experience a MUST. Ability to manage and provide support to large corporate accounts. Minimum of two to three years business experience including prior customer portfolio management in either customer service or sales. Superior communication, presentation and interpersonal skills. Demonstrated ability to learn, assess and analyze various types of businesses, operations and structure. Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues a MUST. Proficient in Windows based software programs (ie:Word, Excel and Powerpoint) Valid, clean driver's license and the ability to travel independently. AT&T, is an Affirmative Action/Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforceAccount Management, Business Management, Customer Service, Customer Support, Deadline Driven, Detail Minded, Multi-task Management, Resourcefulness