CAE-Accounts Newark, DE May 2008

Comcast Corporation is the nation's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.

Comcast's Philadelphia Metro Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia and New Castle County in Delaware. The region is home to over 3,500 talented employees

POSITION SUMMARY:
The Customer Account Executive (CAE) is responsible for providing the highest level of customer service to our customers. Candidates must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CAE is responsible for reflecting Comcast's standards of excellence consistently and serving as a reliable source for our customers at all times.

DUTIES AND RESPONSIBILITIES:
- Elicit and record customer information and inquiries, following prompts from a computerized system.
- Research service/equipment problems and document processes used to correct issues, reporting consistent problems to supervisor.
- Troubleshoot and resolve technical problems over the phone in order to reduce the number of service calls.
- Promote and sell cable services, enter and confirm sales.
- Educate customers to resolve future service problems.
- Process payments and enter credit card information.
- Punctual, regular, and consistent attendance.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

QUALIFICATIONS:

MINIMUM QUALIFICATIONS:
- High school diploma or general equivalency degree
- Two (2) years customer service experience in a high-contact, service-related environment
- Demonstrated ability to establish and maintain effective relationships with customers
- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Strong interpersonal skills, with ability to work effectively within groups and teams
- Proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers
- Basic listening skills, with demonstrated ability to obtain key information and resolve service problems
- Proven mathematical ability to calculate basic transactions
- Demonstrated computer skills, which includes strong knowledge of Windows
- Ability to work shifts, evenings, weekends and holidays
- Punctual, regular and consistent attendance required.
- Ability to work overtime as needed.

PREFERRED QUALIFICATIONS: (All minimum qualification plus the following)
- One (1) year previous telephone-based customer service experience
- One (1) year previous sales experience
- Ability to work overtime, as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=494296-3-23