CAE-Advanced Products Group - Rep 1

POSITION SUMMARY:
The Online CAE is responsible for providing the highest level of customer service to our high-speed Internet customers. Online CAE must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor.
MINIMUM QUALIFICATIONS:
- High school diploma or general equivalency degree
- Two (2) years customer service experience in a high-contact, service-related environment
- Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware
- Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with WWW and Internet, e-mail, and basic troubleshooting required
- Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator)
- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Demonstrated ability to establish and maintain effective relationships with customers
- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems

- Ability to work shifts, evenings, weekends and holidays
- Ability to work overtime as required.
- Punctual, regular and consistent attendance.
Punctual, regular, and consistent attendance.

QUALIFICATIONS:

MINIMUM QUALIFICATIONS:
- High school diploma or general equivalency degree
- Two (2) years customer service experience in a high-contact, service-related environment
- Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware
- Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with WWW and Internet, e-mail, and basic troubleshooting required
- Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator)
- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Demonstrated ability to establish and maintain effective relationships with customers
- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems

- Ability to work shifts, evenings, weekends and holidays
- Ability to work overtime as required.
- Punctual, regular and consistent attendance.
.Ability to work overtime, as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, qualified disability or veteran status, ancestry, marital status, affectional or sexual orientation, sex or any other legally protected category.  Comcast is also an AA/Drug Free Workplace.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=502001-3-313