CAE - General Customer Support Rep (Bi-lingual -English/Spanish)

Summary: Interact with customers over the telephone to handle billing, service, and sales aspects of the business in such a way that the CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer's and the company's interest. Duties and Responsibilities: - Demonstrates active listening skills to assure mutual understanding of customer's concerns/comments. - Builds professional rapport with the customer by listening to understand and being clear and articulate in your verbal and written communications. - Effectively communicates information, minimizing the need for future contacts. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and service problems. - Represent Comcast in a positive, professional, ethical manner working to exceed customer's expectations while minimizing need for further escalation. - Take ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation. - Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests and in accordance with business goals. - Be accurate with order processing to assure minimum errors or consequential issues in fulfilling orders. - Demonstrates a strong ability to analyze and solve problems regarding billing, service, or sales issues. - Think, act, and inform customer and manager as appropriate.

QUALIFICATIONS:

BILINGUAL SKILLS PREFERRED--***English/Spanish **Must be able to work a flexible schedule (nights, weekends, holidays). Minimum Qualifications: - One to two years of customer service experience in a high-contact, service-related environment, preferred. - Proficient PC skills in a Microsoft Windows environment. - Proven mathematical ability to calculate basic transactions. - Ability to work shifts, evenings, weekends, and holidays. - Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. - Strong interpersonal skills. - Demonstrated ability to establish and maintain effective relationships with customers. - Proven ability to maintain composure in stressful situations. - Basic listening skills with demonstrated ability to obtain key information to assess customer needs and resolve service problems. Education: ***High school diploma or GED required Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=494400-3-53