CAE-IP Support Rep 1

Perform all elements of technical customer service for Comcast customers via telephone and e-mail Primary responsibilities include troubleshooting PC/E-mail/modem/home networking problems with customers. Monitor and manage ticket queues to provide a timely response on a multitude of ticketed customer issues. Perform notifications and escalations with technicians, supervisors, technical managers, dispatch, and call center personnel. Prepare work orders for maintenance requests after determining if field visits are required and assure appropriate follow-up procedures are met. Perform customer call backs and proactive communications to determine the success of troubleshooting and repair activity. Assist field technicians as necessary during installation and repair, respond according to departmental SLA's. Adhere to Comcast business rules in order to meet and exceed out internal and external customer expectations. Support overall goals of the organization; work as a team player. Exhibit a strong sense of personal responsibility and the ability to thrive in a fast paced environment is required. Attend training as required. Represent Comcast in a professional and positive manner. Perform other duties as assigned. Punctual, regular, and consistent attendance. Ability to work overtime, weekends and holidays as needed.

QUALIFICATIONS:

Minimum Qualifications:
High School Diploma or G.E.D required. Ability to work overtime, as needed.
-Previous Call Center/Helpdesk experience strongly preferred.
-Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware required.
-Familiarity with MAC and Windows Operating Systems (in-depth knowledge of at least one), proficiency with WWW and internet, e-mail and basic t-troubleshooting required.
-Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator) required.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=510126-3-763