CAE-Repair Rep 1--Millersville, MD

Position Summary: To maximize the sale and retention of cable products to new and existing customers by meeting or exceeding specific departmental and individual goals. Accommodate a full range of customers' requests, inquires and complaints via Call Center phone or the lobby. Major Duties: (May perform any or all of the following duties) Handle medium volume of calls or lobby traffic, covering customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answer customer questions regarding billing, service problems, products and features. Correct errors and discrepancies on customer billing as necessary. Target customer's interest with a variety of products and service offerings. Prepare work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. Perform billing and posting of customer accounts, may include reconciling of cash in lobby environment. Resolve delinquent account balances. Obtain assistance from Coordinator or Supervisor for complex inquires. Represent Comcast in a professional and positive manner in all situations. Punctual, regular, and consistent attendance. Perform other duties as assigned.

QUALIFICATIONS:

Preferred Qualifications: Ability to prove and the sell the appropriate level of cable service to customers. Demonstrated courtesy and patience in customer service. Ability to listen and interpret the needs of customers. Ability to use personal computer and software applications. Ability to work independently to resolve customer problems or complaints. Foreign language a plus. Education: High School diploma or equivalent. Experience: Minimum 6 months high volume telephone or face-to-face customer service experience or the recognized equivalent in work experience or a combination of work experience and education. Working Conditions: Fast paced often high-pressure office environment. Ability to manipulate objects such as pen, keyboard and mouse. Ability to wear telephone headset. Ability to occasionally lift and carry 20 lbs or less. Must travel to work in inclement weather. Exposure to moderate noise levels. Vision ability: Close vision, peripheral vision and ability to adjust focus. Ability to work overtime as needed. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=505320-3-173