CUSTOMER SERVICE REPRESENTATIVE - TAMPA, FL - CLASS STARTS JUNE 30TH

The focus of a Customer Service Representative in an Alltel call centerenvironment is first and foremost to provide a high quality customer experienceon each customer interaction. An Alltel CSR must appropriately engage andconnect with each customer on a personal level to create a great customerservice experience. Continued employment for this position is contingent upon successful completionof the Alltel training process, which includes the New Hire Training Assessment. Essential Job Duties and Expectations: Resolve customer service inquiries and concerns regarding our products andservices (bills, coverage area, promotions, store locations and hours). Increase customer satisfaction by offering alternative solutions and products. Retain customers inquiring about canceling service. Gain and maintain product/service knowledge. Sell product features and accessories. Assist in special projects and other duties as assigned. Minimum sales goals must be achieved. Minimum Requirements: Excellent telephone communication skills. Ability to focus on each individual customer. Ability to demonstrate successful negotiation skills. Good defusing techniques for difficult situations. Ability to work in a fast pace environment, multi-task and make sound decisions. Ability to use proper discretion in evaluating/elevating customer issues. Be a team player with a positive attitude. Ability to appropriately engage customer. PC skills (Windows), 10-key and keyboarding skills. Must be able to work flexible hours on a rotating schedule including evenings,holidays and weekends. Also, overtime may be required. Ability to meet sales goals. Education and Experience Requirements: High School diploma or equivalent. 0 2 years total experience; 0 1 year customerservice and/or sales experience. College hours or a college degree may besubstituted for some experience as deemed appropriate. Desired Qualifications: 1 year of customer service experience Sales experience Familiarity with wireless communication products and services Alltel is the nation's 5th largest wireless provider and the home of America's largest wireless network. We're more than 15,000 fun, energetic people working together with fresh ideas, diverse perspectives and new ways of thinking to serve each other and our customers. We are proud to be headquartered in Little Rock, Arkansas. In order to serve our more than 12 million customers, we have locations across the nation. If you are interested in a challenging and rewarding career that offers competitive compensation, outstanding benefits, and career paths that encourage your success, then come explore what Alltel has to offer for you! Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Experienced (Non-Manager) Reference Code: 268380 Learn more about Alltel