Call Center Customer Service-Billing

These positions are part time 25 hours a week.
Summary: Interact with customers to handle billing, service, and sales aspects of the business in such a way that the CAE provides an excellent customer experience by relating well to the customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customer’s and the company’s best interests.

Duties and Responsibilities:
• Handle a high volume of calls covering the full range of customer services in a prompt and professional manner, obtaining all information for transaction resolution.
• Builds professional rapport with the customer by active listening to assure mutual understanding of the customers’ concerns or issues.
• Effectively communicates information during the initial call to minimize the need for future contact and escalation. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and troubleshoot service problems; e.g., performing billing and posting of customer accounts, correcting errors and discrepancies as necessary, preparing work orders for maintenance requests after determining if field visits are required, and ensuring proper follow-up procedures are met.
• Take full ownership and accountability to facilitate an excellent customer experience.
• Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests by selling or up-selling Comcast products and services.
• Practice continuous quality control in the processing and fulfillment of all customer orders.
• Demonstrates a strong ability to analyze and solve problems regarding billing, service, delinquent account balances, and sales issues.
• Adherence to quality standards, meeting sales and performance goals set by Comcast and local management.
• Think, act, and inform customer and manager as appropriate.

Required Skills:
• One to two years of customer service experience in a high-contact, service-related environment is required.
• Proficient PC skills in a Windows environment.
• Proven mathematical ability to calculate basic transactions.
• Flexibility to work shifts that could include, evenings, weekends, and holidays.
• Excellent verbal and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Strong interpersonal, team player and follow up skills.
• Must be self-motivated to initiate solutions and complete projects on a timely basis.
• Demonstrated ability to establish and maintain effective relationships with customers.
• Proven ability to maintain composure in stressful situations.
• Well-developed listening skills with the demonstrated ability to obtain key information to assess customer needs and resolve service problems.
• A high school diploma or GED certificate is required for this position.
• Punctual, regular, and consistent attendance is required