Call Center Repair Supervisor

Comcast is currently seeking a Call Center Repair Supervisor for our 24x7 Call Center located in Natomas (Sacramento) in this position the candidate will: Ensure competence and continuity of qualified front line CAE's through optimum selection, training and development, appraisal and motivation techniques. Responsible for developing and implementing project/action plans. Monitor employees performance and service to customers. Provides guidance and/or help to customer service representatives in resolution of difficult subscriber questions, troubleshooting technical issues and/or problems. Review, verify and request refund and/or adjustment requests. Ensure employees have a basic understanding of technical processes and equipment functionality. Communicate sales and marketing programs to staff. Responsible for administrative aspects including reporting, time sheets, schedule adherences, etc. Ensure achievement of all system, team and individual Customer Service goals with standards. Ensure high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands. Punctual, regular, and consistent attendance.

Required Skills:
1 to 2 years of supervisory experience in call center structure
1 to 2 years of call monitoring experience
Knowledge of automated call distribution system and ability to analyze ACD data
Proven strong interpersonal, sales, and writing skills
Ability to motivate team to higher productivity
Ability to support 12 to 16 customer service representatives
Minimum of 2 years of college or equivalent work experience.