Call Center Sales Engineer

Make a Strategic Career Move with
STRATEGIC PRODUCTS AND SERVICES!

Strategic Products and Services (SPS) is an established and fast-growing nation-wide telecommunications company that delivers excellent service, exceptional customer value and integrity beyond reproach. With award-winning partnerships that include Avaya, Cisco, Microsoft, Extreme Networks, Juniper Networks and Citrix, SPS is the leading integrator of voice solutions and data networking applications. We provide business systems and advanced applications to the Small, Mid and Enterprisemarkets on a national level.

SPS focuses on delivering solutions that add value. We have built a talented team with technical expertise in contact centers, business applications, network infrastructure, collaboration, conferencing, presence awareness and Voice over IP (VoIP) solutions. SPS provides customers with the finest value in the market place and employees a great place to work.

Job Description:

We are currently seeking applicants for a newly established Call Center Sales Engineer position.  The selected candidate will service the Southern Eastern Seaboard (Baltimore to Atlanta) and:


Serve as a consultant and subject matter expert for Avaya Contact Center solutions.Gathers information and requirements from customers and partners to formulate and document suitable Avaya Contact Center solutions. Develop and deliver technical sales presentations on contact center solutions and services.Prepare call center proposals for customers and provides assistance as required to close deals and finalize contracts.Support pre-sales activities for complex contact center applicationsResolve problems with products and services.

Qualification Requirements:

The ideal candidate will:Possess a Bachelors Degree in a related field.Have 5+ years of technical Contact Center experience Have a  thorough knowledge of and proficiency with the following products and solutions:

-  Avaya Call Center Software

-  Avaya Call Management System and Avaya IQ reporting

-  Avaya Interactive Response and Avaya Voice Portal

-  Contact CenterExpress and Interaction Center

-  NICE call recording and quality monitoringPossess the ability to solve complex technical and selling situations with proposed resolutions. Have a comprehensive knowledge of hardware and software i.e.: operating systems, databases, ACD, IVR, desktop applications & development, networking. Have extensive experience in CTI, PBXs, ACD’s, IVR, VoIP, Email Response, Client Server Architecture, Databases, CRM, Call Center Operations, Workforce Management, Call Recording. Have outstanding verbal and written communication and presentation skills.Have strong technical, analytical and problem-solving abilities.The ability to work independently with minimum supervisionPossess intellectual curiosity and the desire to keep up with new aspects of the business and technology.Be able to travel overnight as required.

SPS offers a professional, team-oriented and congenial work environment along with a highly competitive compensation and benefits program including:Medical, Dental, Vision, Life and Disability401(k) with Company match.Paid Sick, Vacation and Holidays

If you possess the above qualifications and want to work for a great company with nice people, you are invited to submit your cover letter, resume and salary requirements to jobs@spscom.com or by visiting our website at www.spscom.com.  Please include "Call Center Sales Engineer" in the subject line.  Submissions without cover letters will not be considered.  EOE