Call Center Trainer-Immediate Opening!!!

Global Response Corporation is currently seeking an experienced Call Center Trainer. Global Response is an award-winning, equal opportunity company that prides itself on quality customer service for clients such as Crate and Barrel, Puma and The Metropolitan Museum Of Art and many others…

Please visit us at www.globalresponse.com

POSITION RESPONSIBILITIES / REQUIREMENTS:

Trainer Full-time: (Must be flexible to work varied shifts):

• Candidate must be able to design, deliver and evaluate the customer contact and technical training within our Call Center

• Must be able to conduct testing to evaluate trainee performance and coordinate weekly training

• Excellent verbal and written communication skills

• Performance observation and feedback skills

• Professional, positive, outgoing and dynamic demeanor

• Ability to provide trainee transition support to a live environment

• Must be able to communicate with Operations and Client Services to determine training processes and training needs

• Experience in maintaining and developing training manuals, packets, modules, reference materials and job aids

 

Benefits:

 

Paid training

Weekly pay

Base plus commissions

Health

Life

Dental

Disability and other supplemental benefits available

Childcare reimbursements

Credit Union

Paid Sick, Personal, Vacation and Holiday time

401K

Growth and advancements (management is often promoted from within)

 

All interested candidates must submit resume/application as well as salary history and requirements.

 

We are located at:

 

777 S. State Road 7, Margate, FL 33068

 

 

Please visit our website at www.globalresponse.com



Contact:

 

Fax (954) 969-2425

 

Relocation subsidizations are not available for this position

If interested please submit resume, information about related experience, and salary history/requirements to: ShobaS@globalresponse.com  

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.