Client Service Manager

Telsource Corporation, the nation’s leading Independent Service Provider of voice and data field services seeks a Client Service Manager to work in our Fairfield Headquarters.



Telsource has several large flagship enterprise accounts that are headquartered in the Tri-State area which require the assistance of a dedicated telecommunications service professional.



The Manager will be the primary point of contact for all service related activities for a select group of high profile accounts. Ideally the CSM will be cognizant of every Scope of Work and Service Level Agreement in their client portfolio such that when issues arise, Telsource meets its commitments and bills for completed work in a timely and accurate fashion. In addition the CSM acts as a stalwart de facto resource to customers seeking to escalate issues within Telsource and as an information conduit to internal operational departments.



The charter of the Manager is to develop strong working relationships with client customers and handle their escalations. The manager will participate in conference calls and departmental meetings to ensure objectives and expectations are communicated between Telsource and its clients. To satisfy the expectations of the position the CSM must also be a revenue generator by identifying new sales opportunities within the client portfolio and work with the Telsource Sales Force to successfully pursue new business.




Minimum Qualifications:



·Demonstrated Telecommunications Project Management experience

·Proven technical aptitude.

·Thorough understanding of voice telecommunications and data networking.

·Familiarity with Cisco Systems line of data equipment.

·College Degree or equivalent work experience.

·Solid verbal and written communications skills.

·Excellent decision-making ability

·Professionalism/Customer Service skills.

·Ability to influence cross-functional groups.

·Computer competent with required software and operating systems, such as Microsoft Office.

·Solid organizational skills.

·Proven teamwork skills.

·Proven ability to multi task and perform well under pressure.





Compensation is excellent by most standards.



EOE M/F/D/V