Customer Account Executive - Technical Support

CUSTOMER CARE TECHNICAL SUPPORT REP's Full time positions only

JOB RESPONSIBILITIES:
Interact with customers to handle service and sales aspects of the business in such a way that the CAE provides an excellent customer experience by relating well to the customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customers and the company's best interest.

ESSENTIAL FUNCTIONS OF THE JOB BUT NOT LIMITED TO:
- Interact with customers through answering incoming phone calls, providing quality customer service using Windows based computer for entering work orders, customer account information and handling billing inquiries, customer complaints, while providing problem resolution.
- Provide technical phone support for our High Speed Internet, Digital Voice & Video services, diagnosis and resolution of software/hardware problems.
- Builds professional rapport with the customer by active listening to assure mutual understanding of the customers concern or issues.
- Listening and analytical skills, with the ability to obtain key information and resolve complex problems with first call resolution.
- Promotes and recommends Comcast products and services bases on a logical relationship to the customer's needs and interest by selling or up-selling Comcast products and services.
- Must be flexible in working shifts to accommodate 24 x 7 operation; must be able to work
Overtime including weekends, evenings and holidays.
- Other duties as assigned

NECESSARY OR REQUIRED SKILLS:
- High School diploma or equivalent.
- 6 months customer service related experience in a service industry (PC hardware, software or related fields a plus)
- Excellent verbal communication skills required.
- Able to demonstrate proficiency with PC hardware, MS Windows, MS Office,
 MS Outlook Express and email settings a plus.
- Must be flexible in working shifts to accommodate 24 x 7 operations.
- Stable work history preferred.

PREFERRED QUALIFICATIONS:
Associate's Degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience. Network+ or related experience. A+, CCNA, or Microsoft certifications a plus.

WORK ENVIRONMENT:
Fast pace call center environment. Answering back to back calls from residential customers. Cubicle office setting. Typing/data entry on computer, reading/relaying information from computer, sitting for 8 to10 hours a day.

Comcast is an Equal Opportunity Employer


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=506657-3-413