Customer Service Representative-Inbound

A career with Verizon Wireless is not like a career anywhere else. Our dynamic, innovative, high-growth environment, combined with a genuine desire to make success achievable at work and in life, translates into award-winning training and benefits, a strong commitment to diversity, and exceptional opportunities for professional growth for every member of the Verizon Wireless team. A respected industry leader, Verizon Wireless is home to the most reliable network, quality products and services, and customer service that is second to none. As we work to stay at the leading edge technologically, we remain committed to offering customers across the U.S. the most reliable service on the nation's best wireless voice and data network, and offering employees unlimited opportunities to excel. Job Description Customer Service Representative-Inbound p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities ******* Upcoming Career Fairs ******Come Meet the Verizon Wireless Team at:7000 Central Ave. SWAlbuquerque, NM 87121May 20th 10am - 1pmMay 28th 10am - 1pmJune 3rd 2pm - 5pm***************************************Do you enjoy variety in your work, but structure in your work life? Then, launch your high-growth Verizon Wireless career as a Customer Service Representative. If you get excited about solving problems and take pride in creating outcomes that are positive for your customer, your company, and yourself, this is the opportunity for you.CUSTOMER SERVICE REPRESENTATIVE What if you could get to know all about the wireless industry, master valuable product knowledge, and learn everything you need to excel? You can, when you join our team. One of the great things about starting as a Customer Service Representative is that you'll acquire the knowledge and experience you need to advance professionally.Day to dayOf course, providing the very best service means always being available to talk to our customers. When it comes to the number and variety of calls you'll receive, no two days are the same. This morning, you might be explaining charges to a customer who has just received his/her first bill. Tomorrow afternoon, you could be addressing technical issues about one of our products, or referring customers to our technical service team. Next week, you may help solve a problem and transform a frustrated customer into a happy one. This is in many ways, a powerful position and a great place to start a Verizon Wireless career. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications We're looking for a couple years of customer-service experience, and a college degree is a plus, but we also need a unique kind of person-someone who is punctual, dependable and organized. A stable work history showing at least one year with a previous employer is required. Your ability to work with multiple computer applications, while talking to customers, is a necessity. But most important, you must enjoy listening to, analyzing and solving problems. You'll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer. You're the reason that customers who choose us, stay with us. You're the voice of Verizon Wireless. Open a world of opportunityBecause Verizon Wireless products and services are cutting-edge and always changing, our people need to keep learning and growing to stay at the top of their game. So, we provide award-winning training and continuous learning, as well as generous tuition assistance that will help you complete your bachelor's degree or get your MBA.At Verizon Wireless, the company with the nation's most reliable network, we understand that our customers are the reason we're in business. And, the people who provide them with first-rate service deserve the richest rewards we can offer, including industry-leading benefits: medical/dental/vision from day one, short-term incentives, 401(k) with match, paid vacation and holidays, work/life programs, phone discounts, and much more. If you're ready to make the most of your talents, and Own Your Career, we invite you to visit us online and learn more at www.verizonwireless.com/careers Bilingual candidates (Spanish/English) are highly desirable and given a pay differential.If you are willing to work shifts between 5:45 am and 11:30 pm, any 7 days a week, this is the perfect place for you!*** Part-time shifts also available ***INFORMATION REGARDING PART-TIME SHIFTSAll shifts are between 20 and 35 hours per week.Part-time employees are eligible for the following benefits:Medical / Dental / VisionShort-term Incentives401k Savings PlanTuition AssistanceVacation Hours_________________________________________________Must successfully pass a drug screen and background check.Must successfully pass a computer simulation_________________________________________________ We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. We are an equal opportunity employer. m/f/d/v Career Video http://www.view-career-video.com/videos/vzw/ Careers Site http://www.verizonwireless.com/b2c/aboutUs/careers/index.jsp Privacy Statement