Database Specialist

SITERRA SUPPORT SPECIALIST – NEW MARKETS

 

Skills Needed:Previous experience with the Siterra Data system (preferred)Previous experience in wireless telecommunications (preferred)Extensive experience and proficiency with MS Excel (required)Able to work well with others and provide instructionOrganization skills a must

 

 

Job RequirementsTrainingAssistance to Siterra usersAuditsReportsDeployment meetings

 

Job Description

The Siterra Support Specialist (SSS) is an integral part of bringing a launch project to successful completion.  The SSS is the expert in the use of Siterra’s Site Management System.  As such, this individual is the face of Siterra to the field personnel in the local market.  The SSS conducts Siterra trainings throughout the life of the project.  The need for multiple trainings results from the fact that personnel from the cross functional teams, (RF, Site Acquisition, A&E, Construction, Administrative and Launch Management) arrive in market at different times.  Periodically there will be a need to train individuals or very small groups as new people come on board.  Solid training in the use of Siterra provides users with the ability to accurately upload data, fill in online forms, and to do it in a timely manner.

 

When the training is conducted, the SSS obtains all the pertinent data to set up a new user in Siterra.  This data is then populated into a Siterra Access Request spreadsheet and submitted to the appropriate Sr. Siterra Support Specialist or Program Manager, who will create the new user’s account.  The same individuals will be notified by the SSS when any personnel leave the market so the Siterra user’s account can be inactivated.

 

Periodically Siterra users will come to the SSS with questions, concerns or difficulties they are experiencing with the use of Siterra.  As the resident Siterra expert, the SSS assists users who have problems utilizing the Siterra Site Management System.  Often this involves knowing what questions to ask in order to find out what the user is actually trying to accomplish.  Once a clear understanding of the issue at hand is understood the SSS will help the Siterra user accomplish what needs to be done.  This task requires an ability to diagnose a problem, the ability to interpret what the user is actually asking and provide a workable solution to the issue at hand.

 

The SSS understands the system associated with the workflows, is able to generate reports and audits progress in Siterra to insure that service vendors are current with their Siterra system task requirements.  Reports utilizing the Standard Reports option and Siterra Business Intelligence (SBI, - SBI is available only to Siterra Support personnel) provide a true picture of how the project is tracking toward the launch date.  These reports and audits enable the SSS to monitor progress in Siterra by the various Siterra users.  When necessary, the SSS takes corrective actions to insure compliance.  The SSS also sits in on deployment meetings to spot check the Siterra workflow requirements when field personnel state that a task is complete.

 

In addition to monitoring Siterra use by field personnel, the SSS is in market as a support person for the launch team.  It is the responsibility of the SSS to provide reports to management to help them manage their aspect of the project.  It is also their responsibility to assist all Siterra users in their market so they can accomplish their Siterra system requirements.