Dispatch Rep 1

POSITION SUMMARY:
Responsible for assigning jobs to in-house installers and service technicians and providing system wide communication to associates in order to ensure customer requests are resolved satisfactorily in multiple locations. This position enables fluid communications between various departments throughout the system. Please note that the work schedule will be Monday to Tuesday, 11:00 a.m. to 8:00 p.m., Thursday to Friday 11:00 a.m. to 8:00 p.m., and Saturday 9:00 a.m. to 6:00 p.m.

MAJOR DUTIES:
Responsible for performing a variety of routine dispatch functions on a daily basis, to include but not limited to:

- Prioritize and dispatch service and installation requests to field associates via phone and two-way radio in order to meet customer's service needs in a timely and efficient manner.
- Act as a liaison between technical and customer service departments to provide centralized communications between field and office associates for both Savannah and Hinesville locations, as well as outlying systems on weekends during outages .
- Communicate with technicians and installers in the field to monitor job status, inform them of changes, reassign work, authorize converter boxes, approve billing payment arrangements during non-pays, and otherwise offer assistance in order to ensure that field associates have necessary information to meet customer and system needs.
- Initiate actions to verify or respond to changes in appointment times, including contacting customers to verify scheduled appointments, notifying customers when field associates will be late, processing paperwork to issue credits for late appointments, rescheduling missed appointments, and placing telephone calls to confirm "not at home" appointments for field associates.
- Resolve service call/installation work orders, make notations on accounts as needed, and record completion codes in order to provide accurate service history.
- Compile data and generate reports including schedules of service outages, work order summary reports and other reports as required, in order to track work history and trend problems.
- Schedule all installation and service work as needed for next day (including installations, disconnects, non-pays, billing verifications, tap audits, special request orders and service calls) in order to provide efficient use of manpower and timely response to system concerns.
- Troubleshoot and assist CSR's with technical troubleshooting problems as required in order to reduce service calls.
- Cross-train in other job duties within the department and cross departmentally in order to increase versatility, effectiveness, and career potential.
- Perform other duties as requested by supervisor in order to achieve the department goals and objectives.
- Punctual, regular, and consistent attendance.

QUALIFICATIONS:

MINIMUM QUALIFICATIONS:
Education:
- High School diploma or GED required

Experience:
- One year of dispatching or customer service experience
- Two years CATV experience preferred
- Perform dispatching functions through the use of a telephone, pagers, and mobile radio.
- Understand system blueprints, layout and function.
- Knowledge of cable television products and services.
- Use personal computer and software applications.
- Excellent oral and written communication skills.
- Able to work flexible schedules as business needs require.
- Available to work over time including weekends, nights, and holidays.
- Thorough understanding of the billing system.
- Geographic knowledge of the city and surrounding areas.
- Ability to work overtime, as needed.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=496935-3-153