Genesys Contact Center Engineer (VoIP/Genesys Based Systems)

Blackstone Technology Group, a full service staffing and consulting company established in 1998, is currently looking for qualified consultants with one of our clients.  Please note for this position, we are looking for 7 people for this project with our large telecommunications client.

 

Title:  Genesys Contact Center Engineer (VoIP/Genesys Based Systems)

Duration:  6+ month contract

Location:  Dublin, OH

Start Date:  ASAP

 

Job Description – Contact Center Technology Engineer

 

Design and EngineeringDesign engineering requirements and specifications based on the architecture documentation (developed by Architecture team) During the design process, provide feedback to  Architecture team for the revised architecture document Develop bronze configuration and engineering guidelines Document the engineering design Work with IT organization to support interface and OSS design specifications Work with other Engineering and Project Management groups to facilitate detailed design specifications.  (i.e. IP engineering to completed data infrastructure design.) Provide technical guidance needed to develop process flows for ordering, trouble management, and billing. Review final engineering design documents with technology teams

 

Testing and CertificationSet up physical and logical laboratory infrastructure in support of testing and certification Be responsible for lab inventory, connectivity, and equipmentBuild test plan and test cases based on the engineering requirements Perform testing and certification in the lab Work across internal organizations for End to End certification Build final configuration (Golden Config) Document all final results of configurations, testing & certification, and bug/issues list Review final certification documents with technology teams

 

 

Required ExperienceGenesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD). Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.). TDM/VoIP routing protocols call processing (SS7, ISDN, SIP, SIP-T, etc...). Contact Center Fundamentals including Call Routing/Strategy Capabilities, CTI, VXML capabilities, and T-Server operations. 

 

Experience with the following preferred:Local and LD switching platforms including Sonus, Lucent, Nortel DMS, Nortel Succession. IP PBX and CPEs DNS, data collection, monitoring, storage, Web/API. UNIX, SQL, Oracle, Sybase, shell/script, programming.

 

 


If interested in this opportunity, please email your resume in MS Word or text format to jsouthcott@bstonetech.com .

 

 

About Blackstone Technology Group

With a leadership team who in 1998 launched Blackstone Technology Group and has since successfully charted its extraordinary growth, we possess a true appreciation for the entrepreneurial mindset of growth companies and can identify with the many challenges facing them.

 

To meet the challenge of providing innovative IT solutions to our future-focused clients, we've sought out the best minds in the IT world. Our employees make Blackstone thrive because they know that the doors to true thought-leadership are wide open. Each project is an open challenge to work with our clients to push the boundaries of IT, within a framework that emphasizes integrity, commitment, quality, and teamwork. We founded Blackstone on two main principles: 1) the most cutting-edge IT solutions come from big brains and curious minds, and 2) being on such a team shouldn't preclude food, sleep or fun.

 

Visit our website:  www.bstonetech.com.