IP Technician

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Access Integrated Networks


About Access Integrated Networks:

Access Integrated Networks is the service provider of choice for over 1,000 communities in the Southeast for voice and data services. Access is the first in its class to deploy its own private IP network utilizing soft switch technology to deliver high quality, affordable communications services to small businesses and consumers. Established in 1996, Access is a profitable, privately held Competitive Local Exchange Carrier (CLEC) headquartered in Macon, GA.

In 2005, Access proved its long term role in the local exchange carrier business by signing a Commercial Agreement with the incumbent local exchange carrier in the Southeast that will ensure the success of Access while it moves towards the future. The Agreement ensures the company time to build out the Access Digital Network, now available in select cities. We have a state-of-the-art converged VoIP network offering unique possibilities to acquire and apply attractive skills and expertise in this promising, rapidly expanding field.


NOC IP Technician

We are seeking an experienced NOC IP Technician to provide support in a 24/7/365 days/year role to monitor and support critical network elements using real time alarming of network faults and notifications. Will also perform proactive network element status and health checks as part of normal surveillance activities. May require working the evening or night shift. The ideal candidates will have experience with Cisco equipment and good understanding of Ethernet switch and IP routing concepts, standards, and operations.

Primary Responsibilities:
Monitors the network for trouble conditions, and implements network recovery procedures to isolate specific trouble source.
Directs and coordinates corrective actions to restore and repair network conditions internally and externally.
Actively researches IP networks for areas of potential problems or implementing quality improvements.
Works with other team members when necessary to correct or improve network performance.
Initiates, updates, tracks and closes trouble tickets; creates and sends network alerts as needed to internal organizations (Customer Care, Repair, Provisioning, etc.).
Ensures optimum performance of all data network elements.
Ensures network equipment configurations and updates are correct and current.
Takes corrective action when network performance lags.
Performs preventive/routine end-to-end maintenance processes.
Provides technical support, training, and guidance to junior or less experienced technicians.
Identifies procedural errors and takes them back to the source or management. Works to ensure that procedures and processes are clear and will be followed going forward.
Executes effective actions to meet Mean Time to Repair and Network Availability goals and objectives.



Job Qualifications: Minimum of 7-10 years experience in data/IP network environment
Good understanding of data/IP networks equipment, terminology and standards
Thorough understanding of Ethernet switching and IP routing including VLANs, access lists, and routing protocols
In-depth experience with configuring and troubleshooting Cisco routers and switches
Understanding of VoIP a plus
CCNA/CCNP a plus
General knowledge of architecture and major components of softswitch-based, next-generation, converged networks a plus
Self-starter, highly organized and able to work with minimum supervision.
Analytical and patient with technical details.
Ability to assess the impact of different network problems on end-user services.
Good written and verbal communication skills
Ability to work independently as part of a team.
High school diploma or equivalent (college degree preferred)Excellent Compensation Package:
Competitive Salary
Medical
Dental
Vision
Short & Long Term Disability
Life Insurance
Paid Vacation and Holidays
401K Plan