Inbound Customer Service Representative

Job Category: Customer Support/Client Care Company: Teleperformance USA Established in 1978, Teleperformance is the leader and global expert in contact center management, creating more value through a better customer experience. Our core business spans the full spectrum of contact center solutions. Teleperformance has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets and 15 Nearshore and Offshore locations. Inbound Customer Service Representative Teleperformance is hiring outstanding customer service representatives to help service Boost Mobile customers.  We provide a great wage, benefits after 30 days and a fun work environment.  We believe in promoting from within our company, so if you are looking for a career path, Teleperformance is the place for you.  Check out website out and apply online. www.teleperformance.com/careeers  PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS Â·  Responsible for all customer inquiries and questions·  Provide excellent customer service at all times·  Work with confidential customer information·  Problem solve to help customers resolve issues on first call·  Enter customer data into various software programs·  Appropriately communicate with upset customers to resolve their inquiries ·  Thrives as a team player in a fast-paced, high-energy, change-oriented environment·  Participates in additional training courses when needed·  Performs other related duties and assignments as required and as assigned by supervisor or managerEXPERIENCE/REQUIREMENTS Â·  Previous Customer service experience needed·  Must be 18 years old·  Type 25 wpm·  High School Graduate or GED·  Must be able to pass a background check·  Ability to use desktop computer system and hardware, e.g. mouse, keyboard·  Logical problem solving skills and ability to multi-task·  Must have availability to work various shifts influenced by current business needs. ·  Ability to use Windows operating systems and navigate between various windows·  Provide a positive, professional, empathetic and customer-focused manner·  Good organization and work prioritization skills