Inside Sales Representatives - Excellent earning potential & benefit plan!

Grande Communications® ( http://www.grandecom.com/careers) is currently seeking Inside Sales Representatives in our San Marcos and Austin Sales Call Centers, who will focus on selling initiatives by creating an outstanding customer service experience for at new and existing customers. Are you searching for a rewarding career with great benefits, a focus on professional development and UNLIMITED earning potential? This may be the perfect opportunity for you!

The primary position responsibilities will include:
●Achieve and exceed established sales goals as assigned.
●Provide excellent customer service to subscribers by: promoting values, asking and answering various types of questions, conducting satisfaction surveys and providing follow-up calls to ensure the best possible customer service experience.
●Providing prompt, positive and courteous customer service, to include: processing service requests and inquiries, entering and scheduling work orders, troubleshooting customer problems, discussing and resolving billing issues, and responding to other customer needs as required.
●Proactively contact at-risk customers to improve customer retention.
●Track customer problems, reporting anomalies to management to ensure problems are resolved in a timely fashion.
●Other related duties upon request.

Our ideal candidate will possess:
●High school diploma or GED.
●At least two (2) year of experience within a sales/ customer service high-volume call center. Prior telemarketing and/or retail sales a plus.
●Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer.
●Must have excellent: written & verbal communication, organization and prioritization skills.
●Must have a strong understanding of why retaining a customer is so important to Grande's success. ●Intermediate Microsoft Office (Word, Excel, Outlook, Access, etc) skills.
●Prior experience utilizing basic office equipment such as: PC, copier, printer and fax machine.
●Prior experience using CSG or a similar billing software.

Does this paint the perfect picture of your talents and expertise? If so, we want to hear from you! Apply now for immediate consideration!

About Us
Grande Communications has a UNIQUE corporate culture where VALUES COUNT! We do our best to: deliver the things that we say we will, be honest & truthful showing respect for others, be easy to do business with both internally & externally, serve our customers & community with passion and commitment and HAVE FUN! Grande encourages an environment of continuous learning, through various training programs and career progression plans. Our success as a company depends on the talented folks we employ!

Benefits
● Medical, Dental and Vision Plans
● 401K plus employer matching contribution
● Paid Time Off
● Paid Holidays
● Basic Life and AD&D Insurance
● Voluntary Spouse & Dependent Life Insurance
● Short & Long Term Disability Plans
● Section 125 (Medical & Dependent Care Reimbursement) Plan
● Employee Assistance Program
● Free phone service, High-Speed Data, Cable Television (in Grande service area only)

Grande proudly embraces diversity and continues to be an Equal Opportunity Employer!

Apply online today at www.grandecom.com/careers for immediate consideration!