Instructional Designer - Bellevue WA

Orin USA is a full service provider of technical and human capital resources. We have a specialization in various industry sectors including digital wireless technologies.

In an ongoing effort to meet and exceed the needs of our clients, we are seeking outstanding Instructional Designers in Bellevue WA.



Job Description: Instructional Designer - Learning & Development

• Conduct needs analysis and other research to gather information, validate need for training, and identify learning objectives.

• Determine the proper blend of instructor-led and web- based training (WBT) to be used in a given solution.

• Apply instructional design theory and techniques for adult learners, and utilize established curriculum development methodology in the design and development of appropriate, effective curriculum.

• Work with subject matter experts to proactively partner to obtain and validate courseware content.

• Develop and maintain Leader and Learner Guides, Workbooks, Handouts, WBTs, Assessments, and other components as required for the specific training need.

• Continually evaluate the effectiveness of training and additional training needs by developing and implementing post- instruction evaluation tools and criteria, such as performance-impacting evaluation, focus groups and classroom observations.

• Recommend and implement improvements to training to maximize benefits to customers, employees, and in meeting business objectives.

• Coordinate implementation of newly developed curriculum with internal customers, Training Delivery, and site management.

• Develop and conduct Train the Trainer sessions to train Leaders on how to deliver the curriculum.

• Assure overall quality of the learning experiences to exceed customer expectations. This includes all course materials; train the trainers, tools, and other resources.

• Escalate issues as appropriate and in a timely manner to senior L&D management as required.



 

This role will contribute to Company’s's success by enhancing Call Center employee job competencies, and improve key metrics specifically related to call quality, churn, average handle time and employee attrition.



 

Education/Experience:

• Bachelor's degree in Instructional Design, Education, Business, Communication or related field required; Master's degree preferred; 4+ years demonstrated success with increasing responsibility and various assignments in designing both instructor led, web-based and blended learning courses in a corporate environment with emphasis on operational, technical and soft skill development.



 

Soft Skills: 

• Ability to work in a collaborative environment and work within aggressive timeframes, ability to build effective relationships across all levels of the organization, ability to partner across functional departments; experience using a systematic instructional design approach; willing take initiative identifying performance gaps and proactively develop process improvement suggestions or learning interventions; solid project planning and management skills; strong written and verbal communication skills; effective interpersonal and team work skills; working knowledge of Excel, PowerPoint, and Word. Some travel required.

 



Preferred Skills:

• Specific experience designing e-Learning solutions highly preferred.

• Call Center and/or Customer Service experience preferred.

• Performance consulting, graphic design Conduct needs analysis and other research to gather information, validate need for training, and identify learning objectives.

• Determine the proper blend of instructor-led and web- based training (WBT) to be used in a given solution.

• Apply instructional design theory and techniques for adult learners, and utilize established curriculum development methodology in the design and development of appropriate, effective curriculum.

• Work with subject matter experts to proactively partner to obtain and validate courseware content.

• Develop and maintain Leader and Learner Guides, Workbooks, Handouts, WBTs, Assessments, and other components as required for the specific training need.

• Continually evaluate the effectiveness of training and additional training needs by developing and implementing post- instruction evaluation tools and criteria, such as performance-impacting evaluation, focus groups and classroom observations.

• Recommend and implement improvements to training to maximize benefits to customers, employees, and in meeting business objectives.

• Coordinate implementation of newly developed curriculum with internal customers, Training Delivery, and site management.

• Develop and conduct Train the Trainer sessions to train Leaders on how to deliver the curriculum. Assure overall quality of the learning experiences to exceed customer expectations. This includes all course materials; train the trainers, tools, and other resources.

• Escalate issues as appropriate and in a timely manner to senior L&D management as required.



 





 

Minimum Required Skills / Competencies:

 

Instructional Designer Communication Skills

• Writes and edits text to produce messages that are clear, concise, and grammatically correct.

• Creates or selects tools that instruct, orient, or motivate.

• Presents information in an effective and engaging way.

• Uses active listening skills in all situations.

• Seeks feedback to improve own effectiveness.

• Seeks and shares information and ideas among individuals with diverse backgrounds and roles.

• Escalates issues to L&D leadership as appropriate and in a timely manner.

• Facilitates meetings effectively.

 



Performance Assessment & Instructional Design

• Conducts needs analysis.

• Conducts learner analysis and identifies diverse characteristics of the target audience.

• Outlines and designs a curriculum or training program around the P4 Model.

• Writes performance-based learning objectives and targets curriculum to improve KPIs.

• Selects and uses a variety of techniques for determining instructional content.

• Analyzes the characteristics of existing and emerging technologies and their use in an instructional environment.

• Analyzes the work setting and designs curriculum that mirrors the environment.



 









Program Design & Development

• Follows curriculum development framework model or modifies steps as appropriate to deliver projects with a sense of urgency.

• Specifies instructional strategies.

• Defines and sequences instructional content.

• Selects, modifies, or creates instructional activities, and exercises that promote active, experiential learning.

• Designs instruction that reflects an understanding of the diversity of learners and groups of learners.

• Develops instructional materials and prepares trainers for the use of these materials.

• Updates and improves own knowledge, skills, and abilities pertaining to instructional design and related areas.

• Determines optimal delivery method and supporting technology per request.

• Determines dependencies and prerequisites for blended learning solutions.

• Has experience designing technical content and communicating effectively with project team.

• Works closely with SME/project team to define and implement learning outcomes.

• Builds strong customer relationships by working closely with customers to meet common business goals.

• Owns appropriate content and scope, learner activities, options for presentation strategies, and learning outcomes/evaluation.





 

Industry Expertise

• Demonstrates organizational values.

• Possesses technical content knowledge or uses SME resources.

• Understands the wireless business.

• Understands call centers and writes to the representatives’ knowledge level and experience.



 

Team Engagement

• Actively participates in L&D activities and meetings.

• Positively contributes to peers’ and team’s development.



 

Instructional Evaluation

• Evaluates and assesses instruction and its impact via level one, level two, and level three evaluations.

• Recommends and implements changes to practices and processes based on data and feedback received.

• Develops curriculum with new and innovative course design.



 

Project Management

• Plans and manages own instructional design projects.



 

Shift / scheduled hours: 8-5pm Mon.-Fri.







Criminal background check is required
Drug Screening/Test is required

In return for your services, Orin USA offers excellent compensation including medical, dental, life insurance, short and long term disability, paid time off and a 401(k) plan as part of an overall benefits package. Orin USA is an equal opportunity employer.