LMC Tech 2

Our Local Management Center (LMC)correlates, isolates and identifies network impairments using pre-defined criteria across geographical areas. The LMC provides technical operations support across all lines of business and escalates impairments in an effort to reduce downtime. The LMC Tech 2's monitor trouble shooting systems such as trouble management, billing, HSD support tools, PathTrak, Cheetah, VSM, Powersense, Spectrum, TTS, ICOMS, Cornerstone, ETS and other systems, to identify existing issues. They isolate Video, High Speed Internet and Telephony problems by correlating information from network surveillance equipment, diagnostics tools and reported information to accurately direct fix organizations and personnel to most likely source of problem. They are responsible for entering data into a trouble ticketing system to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information. They escalate outage events and or impairments to appropriate individuals and organizations when not resolved in the prescribed amount of time. They also escalate to appropriate fix agency as necessary when pre-defined mean-time to repair metrics are in jeopardy of not meeting PUC and FCC requirements. Tracking scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities is also work that is completed by LMC Tech 2's. They also manage communications throughout resolution with customer, field staff and any internal staff as needed. Reviewing and tracking scheduled maintenance (planned outages) using defined procedures so that each affected area receives notice as required. They are also responsible for "after hours" backup support for local dispatch centers. LMC Tech 2's monitor multiple queues through TTS and CSG and isolate and/or identify network versus headend issues. They also: Initiate and host conference bridges where needed for critical issues; set up conference call with all appropriate department representatives, see issue through to resolution, document as needed. An important component of their position is creating scheduled maintenance tickets for said activity.

Frequent to continuous sitting; occasional walking, standing, bending. Frequent use of computer keyboard, mouse, telephone and hand held radios. Frequent and continuous use of other standard office equipment. Rare travel – within local area only. Minimal lifting requirement – 10 lbs minimum. Other duties as assigned. Punctual, regular, and consistent attendance.



The Local Management Center (LMC) is a 24/7/365 operation, including holidays. Employees must be willing and able to work different shifts as needed; to include evening and weekends.


Required Skills:
High school diploma or equivalent is required. 2 year degree in electronics preferred or combination of education and equivalent work experience.

NCTI, SCTE, Microsoft or Cisco certifications preferred. Experience in troubleshooting and/or maintaining LAN/WAN, TCP/IP network Computer networking knowledge and terminology preferred.

Minimum of 12 months experience in a centralized repair/troubleshooting/testing environment, providing technical support and repair for Video, High Speed Internet and Telephony correlation.

The following will also be considered: experience as a System Technician or similar field-related position; military electronics training and experience.

Broad based knowledge of telecommunications field including internet, telephony, VOD and HFC cable systems, LANWAN and TCPIP Networks preferred. Strong computer skills, including solid working knowledge of Windows based applications. The ability to work overtime, as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.