M218669 - Technical Director - Common Services Application Support

Support middleware applications including Atlas. Application runs primarily on TIBCO product set BW, IM, EMS, RV technologies. Responsibilities include: deployment and 24x7 production support of critical middleware applications including Atlas Incident, problem management of application to meet or exceed 99.99% availability. Leadership on project, change and configuration management. Performance management and capacity planning of the application. Participate in high level design and architectural discussions, adapt new technologies and accept responsibility for additional applications, facilitate solutions to meet immediate and long term needs of the AT&T Business organizations and their Business Partners. Drive organizational change and technical innovation: Meet or exceed 99.99% availability Maximize Production Support efficiency and effectiveness. Drive visibility to and resolution of outstanding issues. Drive compliance with AT&T Policies and Procedures. Accurately Maintain 90 day forecast of all activities in support of Business, IT and Internal project initiatives, Ensure accurate time reporting, Analyze discrepancies between forecasted and actual activity and drive improvements to close the gap. Maintain training plans for all employees in the learning edge for basic skills necessary for next level of advancement. Ensure 100% completion of all required compliance and required training. Ensure planning, scheduling and funding of training applicable to technical responsibilities. Develop internal team training programs to enhance efficiency and effectiveness of team members in execution of specific job responsibilities. Ensure proper staffing levels to support Business, IT and Internal project initiatives. Ensure staff includes necessary Leadership, Management and Technical Support skill sets to execute Business, IT and Internal project initiatives
performance reviews. Counseling/Performance Improvement Planning, BS in computer science

Required Degrees/Majors/Accreditations/Skills: Must have 3+ years experience in deploying and supporting TIBCO based solutions including RV, EMS, Hawk, BW, and IM in multiple environments. Experience in Performance tuning, monitoring, business continuity, disaster recovery and capacity planning. Unix Solaris, web logic, oracle, SQL scripting, network, load balancing, UNIX scripts to automate deployment. 5+ years experience leading and managing 24 x 7 support teams Excellent and written and verbal communication.

Desired Degrees/Majors/Accreditations/Skills: Manage multiple projects. Negotiate and facilitate problem resolution. Time management skills and attention to detail. Clear understanding of expectations and in turn setting expectations to the team. Organizational skills to provide solid service management and service delivery. Uncompromising level of commitment and focus to quality and client relationships. Manage multiple priorities and tasks. Must be self-motivating, self-starting and communicate to executive leadership.