Manager, Field Account Management

Job Location: US-IL-ChicagoReference Code: 186094 Learn more about T-Mobile At T-Mobile, we help customers connect with the people who matter most in their busy lives. That takes new ways of thinking and an appetite for challenge every day.Our Sales Team members have the confidence that comes from knowing they represent great products and services, and the drive to turn those assets into significant results. If you thrive in a high-energy environment, love technology and know that being genuine is the only way to make a sale, T-Mobile is the place to be. Build great relationships with our Retail and Business partners and demonstrate product knowledge and customer service that is second to none, and your talents will be recognized and well-compensated. We offer a corporate culture that respects those who are not afraid to do things differently, and the opportunity to work in one of the most exciting industries around. Together, we can do great things. Manager, Field Account Management Manager, Field Account Management T-Mobile's newest division, Field Account Management, is comprised of a team of field-based Account Managers that will be responsible for providing post-sale support to the Business Sales division. The Manager will work to achieve key retention goals, as well as develop, manage and execute a Business Sales/Support plan for the largest Business Sales accounts. The Manager's Team's key objectives will include: - Reduce Business Sales customer base churn. - Increase customer satisfaction on Business Sales accounts. - Grow revenue within existing Business Sales Accounts - Decrease support issues (billing and customer care inquiries, technical trouble shooting, etc - Partner with the Account Executive for renewal of existing Business Sales Accounts. MAIN RESPONSILBILITES Create a quality Field Account Management Team with representation in all Business Sales major markets. Develop and implement performance objectives for the Field Account Management team. Evaluate and coach team members on a regular basis. Build relationships with key point people within the organization. Partner with Business Care to create/generate customized billing reports & rate plan analysis. Develop a team to act as customer advocates for all support activities for defined Business Sales customers. Manage renewal process to reduce churn and increase customer loyalty and satisfaction. QUALIFICATIONS * Bachelor's degree in related discipline or equivalent experience is required. * Ideal candidate will have minimum of 4 years business experience and two years of management experience within the wireless industry or similar field. * Experience in providing proactive care services in the Business-to-Business environment. * Proven success in the assessment of customer needs and delivery of targeted service, significant churn reduction, customer retention and revenue growth results. * Must be able to work closely and communicate effectively with various organizations within T-Mobile. * Strong interpersonal, organizational and time management skills. * Must be proficient in Windows-based software programs. * Valid driver's license and satisfactory driving record. T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. If interested, please apply online here. The benefits of teamwork Career growth, personal recognition and diversity are all part of our high-energy culture. Team members enjoy competitive pay, generous paid time off, wicked cool wireless discounts, education assistance, medical/dental, a superior company-matched 401(k) plan, training and development and more!