Manager, Human Resources - Call Center

As a Human Resources Manager in a Business Partner role. The successful candidate will build effective partnerships with all levels of management to help drive the business toward establishing and maintaining a culture of growth and excellence. Supports the organization as it strives to deliver against its business, product and people strategies. This role focuses on coaching leaders and their teams, identifying business challenges, and designing and implementing related improvement opportunities in the organization. Also responsible for day-to-day management of all site related HR functions.

The Human Resources Manager will consult and advise management and employees on a wide range of HR solutions including employee relations, conflict resolution, policy interpretation, performance management, compensation, staffing, and employee and leadership development.

Major Duties:

- Supports management by providing excellence in human resources consulting to contribute to the achievement of strategic and tactical goals and objectives of the business.
- Manages site specific employee relations issues assuring fair and consistent approach.
- Partners with line management and HR team in the successful implementation and ongoing administration of key enterprise-wide Human Resources programs.
- Assesses the need for talent in relation to business changes, including the need for specific competencies, knowledge or skills; and partners with the Recruiting organization to ensure the best talent pool is available to achieve short- and long-term business goals and objectives.
- Provides coaching and feedback on how to improve individual and organizational performance to meet strategic and tactical goals and objectives. Act as consultant to employees and managers to address root causes of human resources issues and recommends and implements effective solutions for resolution. Assist the business unit's managers and staff in resolving complex personnel problems adhering to HR confidentiality standards.
- Working in partnership with the Learning and Development, identify specific program needs relating to leadership and employee development programs to address those needs.
- Attend meetings conducted by the management team of the assigned business. Gather information on business strategy, products, services, staff, organizational structure, processes and culture specific to that business unit.
- Develop a thorough understanding of the business unit's needs and future direction in order to communicate HR implications to the business unit management team. Take these HR implications to the appropriate personnel and collaborate with other HR staff in order to proactively develop and implement HR initiatives that will assist the business unit in its achievement of their objectives/goals.
- Participate in HR related projects.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE: Bachelor's Degree in Human Resources or Business Administration or the recognized equivalent in work experience or a combination of work experience and education. Minimum of 3-5 years progressive human resource generalist experience.

Comcast is an EEO/AA/ Drug Free Workplace

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=498400-3-663