Manager Strategic Accounts

Responsible for leading, managing and developing Strategic Account Managers (SAMs) who serve as a liaison between Integra Telecom and assigned Strategic Account Customers.   Ensure customer retention and growth within assigned team strategic account base. Oversee regular and proactive contact with assigned accounts regarding customer needs, recommended service changes and upgrades, billing issues, overall customer service, customer training, and technical issues occur. Lead in the development and implementation of account management strategies to ensure quality customer solutions are delivered efficiently and effectively. Qualified candidates at all levels will possess:  5-7 years working experience in a customer service management type role in, preferably within the telecommunications field. Demonstrated experience managing employees, specifically within a service function. Demonstrated experience in medium to large customer account management, specifically telecommunications  accounts.  Basic knowledge of local exchange, long distance, data/internet products, PBX systems and telecommunications operations.  Strong analytical, time management, problem solving, prioritization and planning skills. Ability to conduct large group meetings and presentations for internal and external clients at all levels of the organization. Exceptional verbal and written communication skills which demonstrate techniques in persuasion, selling, negotiation, conflict resolution and customer service.  Computer skills, including spreadsheets, presentation and word processing programs.  Possess knowledge of company processes and organizational structure. Ability to maintain confidential and sensitive materials and information.