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Messaging Applications Remote Engineer
| Details |
Country: USA
Location: Maryland-Baltimore Baltimore, MD 21201
Total applied: 19
Salary/Wage:Salary commensurate with experience
Job Category:IT/Software Development
Relevant Work Experience:5+ to 7 Years
Location:Baltimore, MD 21201
Status:Full Time, Employee
Occupations:Telecommunications Administration/Management
Career Level:Experienced (Non-Manager)
Relevant Work Experience:5+ to 7 Years
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Messaging Applications Remote Engineer
Job Description: Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a remote support environment. Past history of supporting and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex networking and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills and good interpersonal skills, be highly organized, and have extensive experience in customer support and remote server maintenance.
Essential Skills and Qualifications:
Ø Minimum of 4-6 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems
Ø Proven successful history in the IT or telecom field
Ø Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
Ø Experience in trouble shooting and problem resolution with multiple vendor products including:
o Avaya – Intuity, UM, UCC, Modular Messaging - Required
o Octel – Aria (250/350)/Serenade (200/300) - Ideal
o Scansoft Speech Attendant - Ideal
o Captaris Right Fax - Ideal
Ø Experience in remote administration, remediation and issue resolution with multiple vendor products
Ø Experience in technical writing and producing knowledge based documents for internal & external use
Ø Willingness and ability to absorb new voice messaging technologies that become available
Ø Highly motivated, engaging, and polished communication skills
Education Requirements:
Ø Previous experience with Voice Mail, CRM, Unified Messaging desired
Ø Previous experience with Microsoft or Lotus Messaging a plus
Ø Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus
Job Location: Baltimore Metro area ideal; other Carousel coverage areas acceptable, Continental United States with virtual office acceptable.
Carousel Industries will offer to the ideal candidate:
Ø Competitive base salary
Ø Comprehensive benefits package, including 401K
Ø Paid Holidays, Sick Leave and Vacation
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Telecommunications Services 
