NETWORK OPERATIONS CENTER (NOC) ANALYST (TIER ONE)

Network Operations Center (NOC) ANALYST (TIER ONE) – Work with the best!

 

Provide Customer Support on the most advanced telecom network in the world!

 

Masergy Communications, Inc. has an opening in our Network Operations Center at our Plano, Texas corporate headquarters.

 

JOB DESCRIPTION:

 

The Entry – Level Network Operations Center Analyst (Tier 1) will provide customer support and trouble shooting on MASERGY’s network and server equipment.  This position is the first line of support to our customers.  The schedule for this position is 4 ten hour days including one day of the weekend.

 

·  Monitor and notify appropriate personnel of network or server related outages

·  Follow detailed instructions to perform basic network break/fix functions

·  Document all pertinent information within Masergy trouble ticket system

·  Provide excellent customer service while corresponding with customers via telephone and email

·  Basic network related projects including documentation of assets and physical labeling of server and network devices

 

REQUIREMENTS:

 

·  Bachelors Degree in computer science or related field or equivalent experience

·  Basic Knowledge of LAN/WAN technologies and topologies

·  Fundamental understanding of TCP/IP and UDP

·  Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)

·  Communicates clearly and in an understandable manner with a wide range of people such as managers, customers, and vendors 

·  Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time

·  Flexibility to work non-standard work hours

We are a team, and the team can accomplish what has never been done!


BENEFITS:

Masergy offers excellent benefits including:Competitive wages and pay for performance bonus process Casual Dress Stock Options Plan for all employees Exciting work environment-casual and fast-paced 401(k) Retirement Savings Plan with Company Match Medical, Dental and Vision Insurance Plans Prescription drug program Employer Paid Employee Life Insurance, Accidental D&D Insurance, Long term disability and Short term disability 7 personal days and 10 vacation days accrued each year

About MASERGY

MASERGY is a privately held global service provider specializing in simplifying business networks for enterprises. Serving hundreds of customers in over 46 countries throughout the Americas, Europe and Asia, MASERGY leverages Multi Protocol Label Switching (MPLS) across an Internet Protocol (IP)-based network to cost-effectively deliver multiple services over a single connection. MASERGY’s best in class customer support is available 24 x 7 x 365.

For more information, visit www.masergy.com.

 

INDUSTRY RECOGNITION

MASERGY’s services have been recognized as innovative and best-in-class by the industry’s top observers. Select honors and awards include:

 

· Selected — Inc 500 -  (2007)

· Selected — Deloitte Technology Fast 500 North America (2007)

· Winner—Communications Solution Product of the Year (2007)—TMC

· Finalist—North American Service Provider of the Year (2007)—Metro Ethernet Forum

· Finalist—Red Herring 100 for North America

· Finalist—Best New Service (2006)—Light Reading

· Finalist—Most Innovative Ethernet Service Provider (2006) Light Reading

· Finalist—North American Service Provider of the Year (2006)—Metro Ethernet Forum

· Winner—Most Visionary Data Service (2005)—Network Magazine

· Finalist—Best New Service (2004)—Light Reading

· Winner—Innovation Award (2004)—TMC Labs

· Winner—Editor’s Choice (2002)—SuperComm

 

CUSTOMER OVERVIEW

MASERGY has won a number of industry awards for its innovative services. More important than the accolades, however, are the award-winning services our customers receive everyday. Our customer list includes world-class companies from the financial/banking, health care, entertainment, broadcasting, hospitality/hotels and manufacturing industries. A few of our customers include:


-  Allianz Global Investors  - ESPN   - Robert Half International

-  Bank of the West - E*Trade - Standard Bank of London

-  Capmark   - Genesis Microchip   - The Weather Channel

-  Corbis  - Hallmark Channel - Unisys

-  Dunkin Donuts - Plantronics        - Yellow Book


CONTACTING US:

Interested Candidates are asked to apply on-line with

 

Masergy Communications, Inc. is committed to equal employment opportunity. Affirmative Action/Equal Opportunity Employer M/F/D/V