NOC Operator 08-081

NOC Operator

 

Intrado is currently searching for a NOC Operator for our Longmont office.

 

Responsible for providing a variety of basic technical customer support duties related to Company products and services in accordance to departmental guidelines and in a timely and accurate manner; monitor and correct network connectivity to PSAPs (Public Safety Answering Points) providing proper operation of the data processing and database retrieval environment; support basic network and system Tier I support issues ensuring critical process monitoring procedures are followed; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks



 

Responsibilities Include (but not limited to):

Provide a variety of basic technical customer support duties related to Company products and services (e.g., basic hardware, software, network, connectivity, peripheral, etc. ) in accordance to departmental guidelines and in a timely and accurate manner; monitor and correct network connectivity to PSAPs (Public Safety Answering Points) providing proper operation of the data processing and database retrieval environment; provide a single point of contact for customers needing Tier I problem resolution for a variety of product issues ensuring resolution and documentation of issues are resolved in an efficient, timely, and accurate manner; resolve “live” and general client issues and technical problems, over the phone or email, escalating those issues outside of employee’s control to supervisor; execute the NOC Operations checklist, as required; open trouble tickets relating to issues and document customer interaction, issue, root cause, and resolution of situation; handle all communications with a sense of urgency and professionalism ensuring customer satisfaction on each account

 

Education

High school diploma required. Associate's degree in computer science, MIS, or a related field or a Programming Certificate from a recognized institution is preferred. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

Minimum one year experience with mainframe computer operations, technical support or similar work environment required.

Technical Knowledge

Windows 9x/NT knowledge required

Working knowledge of at least one command line operating system required

Basic understanding of data communications and networking in a WAN environment required

Advanced knowledge of Windows based platforms required

Knowledge of Unix, HP OpenView, Prognosis Operations, and Network Node Manager preferred

Other

Intermediate knowledge of MS Word, Excel and Access required

 

Intrado Inc. is North America’s leading provider of 9-1-1 infrastructure systems and services. Founded in 1979, Intrado’s wide range of offerings for safety and commercial markets includes 9-1-1 data management, wireless data services, target notification and data aggregation and delivery. The company's unparalleled industry knowledge in data management, network transaction, call handling and notification technology reduces the effort, cost, time and complexity associated with providing reliable information for 9-1-1, safety and commercial applications.

Please visit our website for more information on the company at www.intrado.com Please send your resume with salary requirements to HR@Intrado.com

Only qualified candidates will be contacted. Drug Test, Background Review, and Motor Vehicle Check required. Intrado is an Equal Opportunity Employer